Service Manager - Nalley Hyundai

Asbury Automotive Group - Stonecrest, GA

Full-time - Mid Level

Stonecrest, GA

Motor Vehicle and Parts Dealers

About the position

As a Service Manager at Nalley Hyundai, you will play a pivotal role in overseeing the service department and driving operational success. This position is not just about managing the day-to-day operations; it’s about leading a team of technicians, service advisors, and support staff to deliver exceptional guest experiences. You will be responsible for managing employee schedules and pay plans, forecasting goals and objectives for the department, and striving to meet them. Collaboration is key, as you will work closely with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs and with the shop foreman to ensure that customer vehicles are serviced properly and in a timely manner. In addition to operational oversight, you will attend manager meetings and conduct service department meetings to ensure alignment and communication across the team. You will also prepare and administer an annual operating budget for the service department, maintaining Asbury's specified service customer pay gross profit growth. Your role will involve maintaining technician proficiency as specified by Asbury standards and partnering with technical schools to recruit technicians, as well as collaborating with OEM and other third-party vendors. Handling and resolving customer complaints will be a critical part of your responsibilities, as will motivating, training, developing, and rewarding employees. Effective communication with customers about maintenance and service work needed is essential to ensure satisfaction and loyalty. You will continue to uphold Asbury's values, quality, and integrity while providing and maintaining a safe workplace and environment for both employees and customers. Other duties may be assigned by management as needed.

Responsibilities

• Oversee the service department and drive operational success.
• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department and strive to meet them.
• Work with the Parts Manager to ensure timely turnaround of parts needed for internal jobs.
• Collaborate with the shop foreman to ensure customer vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer an annual operating budget for the service department.
• Maintain Asbury's specified service customer pay gross profit growth.
• Ensure technician proficiency as specified by Asbury standards.
• Partner with technical schools to recruit technicians.
• Collaborate with OEM and other third-party vendors.
• Handle and resolve customer complaints effectively.
• Motivate, train, develop, and reward employees.
• Communicate with customers about maintenance and service work needed effectively.
• Maintain Asbury's values, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.

Requirements

• Strong customer service skills are a must.
• Ability to manage a team, motivate and develop staff.
• Experience with CDK or other automotive software required.
• Strong technical aptitude is required.
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop.
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager.
• Previous automotive Service Management experience is required.
• Ability to manage in a fast-paced work environment.
• Must be able to pass pre-employment screens (background & drug test).

Nice-to-haves

• Experience in a high-volume service department.
• Familiarity with automotive industry trends and technologies.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool for career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join community service initiatives with paid volunteer hours
• Aggressive Employee referral program with bonus opportunities