Asbury Automotive Group - Stonecrest, GA
posted about 2 months ago
As a Service Manager at Nalley Hyundai, you will play a pivotal role in overseeing the service department and driving operational success. This position is not just about managing the day-to-day operations; it’s about leading a team of technicians, service advisors, and support staff to deliver exceptional guest experiences. You will be responsible for managing employee schedules and pay plans, forecasting goals and objectives for the department, and striving to meet them. Collaboration is key, as you will work closely with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs and with the shop foreman to ensure that customer vehicles are serviced properly and in a timely manner. In addition to operational oversight, you will attend manager meetings and conduct service department meetings to ensure alignment and communication across the team. You will also prepare and administer an annual operating budget for the service department, maintaining Asbury's specified service customer pay gross profit growth. Your role will involve maintaining technician proficiency as specified by Asbury standards and partnering with technical schools to recruit technicians, as well as collaborating with OEM and other third-party vendors. Handling and resolving customer complaints will be a critical part of your responsibilities, as will motivating, training, developing, and rewarding employees. Effective communication with customers about maintenance and service work needed is essential to ensure satisfaction and loyalty. You will continue to uphold Asbury's values, quality, and integrity while providing and maintaining a safe workplace and environment for both employees and customers. Other duties may be assigned by management as needed.