Service Manager - Yarmouth, ME

About the position

The Service Manager must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. The Service Manager fulfills VIP's vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. This role creates a working environment aligned with VIP's team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. The Service Manager maintains a safe workplace and ensures compliance with all policies and federal, state, and local regulations.

Responsibilities

• Ensures workplace safety is Priority #1 by following all safety policies and reporting unsafe conditions.
• Builds an extraordinary team that delivers a better customer experience.
• Hires the best associates and develops a superior team through training and certification.
• Schedules the team to meet customer needs during all hours of operation.
• Communicates effectively with the team through daily huddles and bi-monthly meetings.
• Trains and supports the team in delivering the 5 for 5 process to educate customers.
• Controls the dispatching and assignment of work orders to technicians.
• Ensures satisfactory maintenance and appearance of the facility and equipment.
• Enforces compliance with the service Code of Ethics and all regulations.
• Communicates with other management levels to ensure compliance with service standards.

Requirements

• Strong people management and leadership skills.
• Excellent verbal and written communication skills.
• Sound business sense with the ability to analyze and implement solutions.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of a two-year college or technical school program recommended.
• Current, valid driver's license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1 - Service Consultant required.
• State Inspection License required.

Nice-to-haves

• ASE Certification P2 - Parts Specialist recommended.
• ASE Certification G1 - Maintenance and light repair recommended.