OnPoint Group - Orlando, FL

posted 2 days ago

Full-time - Manager
Orlando, FL
Administrative and Support Services

About the position

The Service Manager will be responsible for providing leadership to the support staff including field service technicians. This role involves communicating job expectations, maintaining quality service, monitoring personnel requirements, and resolving personnel and service problems. The Service Manager will also facilitate teamwork, complete production plans, maintain a safe work environment, and educate personnel on equipment and resources. Additionally, the role requires maintaining professional knowledge and facilitating training for technicians and new employees.

Responsibilities

  • Communicate job expectations, plans, monitors, and appraises job results.
  • Maintain quality service by establishing and enforcing organization standards.
  • Monitor personnel requirements and maintain staff by recruiting, selecting, training, coaching, counseling, and disciplining employees.
  • Initiate, coordinate, monitor and enforce systems, policies and procedures.
  • Facilitate corrections to employees within processes, when necessary.
  • Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
  • Initiate and foster a spirit of cooperation and teamwork within and between departments.
  • Complete production plans by scheduling and assigning personnel.
  • Achieve positive work results by establishing priorities, monitor work progress, revise schedules, resolve problems, and report results through daily/weekly meetings and reports.
  • Maintain safe, clean and organized work environment.
  • Educate and direct personnel on the use of all control points, equipment and resources.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
  • Facilitate mentor training for technicians as they train apprentices.
  • Facilitate the training of new employees.
  • Manage multiple forms of communication (phone calls, text, email, etc.) simultaneously.
  • Develop thorough knowledge of the Company's operating standards, policies, directives, and safety instructions pertaining to the assignment.
  • Monitor technician reports.
  • Other duties as assigned by supervisor.

Requirements

  • Experience managing service personnel.
  • Strong management skills.
  • Excellent interpersonal skills and a collaborative management style.
  • Excellent verbal, analytical, organizational, writing and presentation skills.
  • Proven ability to thrive in a fast paced, technology driven service environment.
  • Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
  • Extensive skills in Microsoft Office Products.
  • Exceptional organizational skills.
  • Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
  • Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
  • High School Diploma or GED required; Associates degree or higher, preferred.
  • The selected candidate will be required to pass a criminal history background check.
  • Must have Dock and Door Industry Experience.

Benefits

  • Competitive pay - Plus incentive opportunities!
  • Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
  • PTO and Paid Holidays
  • Training and mentoring - Learn from our experts in the industry
  • Advancement opportunities
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