Service Manager

$60,000 - $80,000/Yr

Orkin - Naperville Park District, IL

Full-time - Entry Level

Naperville Park District, IL

Administrative and Support Services

About the position

The Service Manager at Orkin is responsible for ensuring high-quality pest control services while leading and developing a team of Orkin Pros. This role combines technical knowledge with strong interpersonal skills to foster customer trust and satisfaction, ultimately driving revenue growth. The Service Manager will oversee operations, conduct training, and engage in community service, all while promoting a culture of safety, professionalism, and innovation.

Responsibilities

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world's best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands-on management
• Lead training meetings
• Oversee our Orkin Pro Ride-A-Long program
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

Requirements

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver's license required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with clients

Nice-to-haves

• Experience in customer service
• Leadership experience

Benefits

• Competitive Earnings: Compensation range is $60,000-$80,000 USD annually
• Company vehicle with gas card provided
• Company provided iPhone and iPad with sales software
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program