Service Manager

Redline Equipment - Archbold, OH

Full-time - Mid Level

Archbold, OH

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The Service Manager is responsible for leading and developing the service team to deliver exceptional customer service in a market-leading agriculture equipment dealership. This role requires strong mechanical and technical skills, an understanding of financial objectives, and the motivation to handle administrative tasks effectively.

Responsibilities

• Supervise Service Department staff to develop and sustain high employee performance and morale.
• Align and implement company policies and standard operating procedures.
• Schedule service work according to priority and maintain a consistent workflow.
• Advise customers on necessary repair services and preventative maintenance.
• Create strategies to improve sales and customer satisfaction.
• Resolve customer issues promptly according to company guidelines.
• Analyze market demand to ensure workflow availability.
• Maintain dealer standards for vehicles, facilities, tooling, and training.
• Evaluate and recondition trade-in equipment promptly.
• Process warranty claims according to policy.
• Complete PIP and campaign according to manufacturer guidelines.
• Maintain service tools and vehicles in good condition.
• Ensure a safe facility, equipment, and operations.
• Maintain service vehicles and drivers in compliance with regulations and company policies.
• Inspect completed work to ensure repairs meet dealer standards.
• Accountable for time record accuracy within the department.

Requirements

• High School Diploma / GED required; bachelor's degree or equivalent experience preferred.
• Five years of service/mechanical experience with farm, heavy equipment, or diesel engines.
• Successful experience in leading a team is required.
• Proven track record in customer service and communications required.
• Ability to use desktop or laptop computer, including Microsoft Office Suites.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Incentive Compensation Program
• 100% Company Paid Uniforms
• Company Provided Cell Phone
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program