Estelle - Birmingham, AL
posted 2 months ago
The Service Manager plays a crucial role in the Property Management department, acting as a team leader for the maintenance staff. This position involves delegating, supervising, directing, and scheduling the work of the maintenance department, which may include Service Technicians, Groundskeepers, Painters, and Housekeepers, depending on the community's staffing needs. The Service Manager is responsible for ensuring that the maintenance staff adheres to Arlington Properties' standards, ensuring that vacant units are market-ready, and that service requests are handled promptly, courteously, and efficiently. In addition to overseeing the maintenance staff, the Service Manager is involved in the hiring, interviewing, training, and performance reviews of maintenance personnel, working closely with the Community Manager. This role also includes handling disciplinary issues and employee relations matters under the guidance of the Community Manager. The Service Manager is tasked with conducting community inspections and submitting status reports to the Community Manager, while also understanding and adhering to operating and capital expense budgets. The position requires performing various preventive maintenance functions, monitoring the upkeep of all mechanical equipment, and executing essential maintenance tasks such as electrical installations, pool maintenance, light carpentry, and appliance repairs. The Service Manager is responsible for ordering and controlling maintenance inventory and may assist in monitoring capital improvement or construction projects as needed. Furthermore, the role requires compliance with Fair Housing laws and maintaining open communication with the Community Manager, residents, colleagues, vendors, and supervisors.