SERVICE MANAGER

Estelle - Birmingham, AL

Full-time - Mid Level

Birmingham, AL

Educational Services

About the position

The Service Manager plays a crucial role in the Property Management department, acting as a team leader for the maintenance staff. This position involves delegating, supervising, directing, and scheduling the work of the maintenance department, which may include Service Technicians, Groundskeepers, Painters, and Housekeepers, depending on the community's staffing needs. The Service Manager is responsible for ensuring that the maintenance staff adheres to Arlington Properties' standards, ensuring that vacant units are market-ready, and that service requests are handled promptly, courteously, and efficiently. In addition to overseeing the maintenance staff, the Service Manager is involved in the hiring, interviewing, training, and performance reviews of maintenance personnel, working closely with the Community Manager. This role also includes handling disciplinary issues and employee relations matters under the guidance of the Community Manager. The Service Manager is tasked with conducting community inspections and submitting status reports to the Community Manager, while also understanding and adhering to operating and capital expense budgets. The position requires performing various preventive maintenance functions, monitoring the upkeep of all mechanical equipment, and executing essential maintenance tasks such as electrical installations, pool maintenance, light carpentry, and appliance repairs. The Service Manager is responsible for ordering and controlling maintenance inventory and may assist in monitoring capital improvement or construction projects as needed. Furthermore, the role requires compliance with Fair Housing laws and maintaining open communication with the Community Manager, residents, colleagues, vendors, and supervisors.

Responsibilities

• Act as a team leader for the maintenance staff, delegating and supervising their work.
• Ensure maintenance staff performs to Arlington Properties standards and service requests are handled efficiently.
• Involved in hiring, interviewing, training, and performance reviews of maintenance staff.
• Handle disciplinary problems and employee relations issues under the direction of the Community Manager.
• Complete community inspections and submit status reports to the Community Manager.
• Understand and adhere to operating and capital expense budgets.
• Recommend repair or replacement of any interior/exterior issues.
• Perform preventive maintenance functions and monitor upkeep of mechanical equipment.
• Execute essential maintenance functions such as electrical installations, pool maintenance, and appliance repairs.
• Order and control maintenance inventory.
• Maintain grounds and common areas in good working order.
• Assist in monitoring capital improvement and construction projects as required.
• Coordinate and communicate with vendors and contractors as directed.

Requirements

• High school diploma or equivalent is required.
• A minimum of three years verifiable hands-on maintenance experience in plumbing, electrical, carpentry, HVAC, etc.
• Supervisory experience is preferred.
• Excellent communication and interpersonal skills are required.
• Ability to pass preemployment screenings and possess a valid driver's license.

Nice-to-haves

• Experience in property management or multifamily housing maintenance.
• Knowledge of Fair Housing laws and standards.