Service Manager

Mustang Cat - Houston, TX

Full-time - Mid Level

Houston, TX

Machinery Manufacturing

About the position

The Machinery Service Manager at Mustang Cat is responsible for leading the Machinery Service location in Hempstead, ensuring exceptional service delivery and operational efficiency. This role involves managing various departments, including Service, Parts, Product Support, Rental, and Sales, to achieve safety, production, revenue, and customer satisfaction goals. The position will initially be based at the Hwy 290 location until the Hempstead facility is operational, expected in Q3/Q4 2025.

Responsibilities

• Develop and maintain cohesive team efforts between the Service, Parts, Product Support, Rental, and Sales departments.
• Continuously improve the safe and profitable operations of branch Parts and Service departments.
• Meet all safety, production, revenue, and customer satisfaction goals.
• Manage expenses, asset utilization, and employee development.
• Oversee the overall profitable operation of the new Hempstead Machinery Service location.

Requirements

• Bachelor's degree in Business, Ag Mechanics, or other related field.
• 3 years experience in Product Support Operations.
• Demonstrated successful leadership and people management skills.
• Ability to nurture a team-focused spirit.
• Strong customer service, communication, and interpersonal skills.
• Proficiency in CAT software systems (SIS) and Dealer Business Systems (DBS) is a plus.
• Ability to work efficiently in a fast-paced, dynamic environment while maintaining a high degree of professionalism.
• Must be able to multitask and effectively prioritize competing work demands.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching