Service Manager

About the position

The Service Manager at Hy-Vee is responsible for providing exceptional customer service while supervising and coordinating the activities of employees in the grocery department. This role emphasizes creating a friendly atmosphere, ensuring customer satisfaction, and maintaining a positive work environment. The Service Manager also plays a key role in training staff, managing schedules, and addressing customer issues, all while adhering to company policies and safety procedures.

Responsibilities

• Maintains a positive attitude and creates a friendly atmosphere through teamwork.
• Provides prompt, efficient, and friendly customer service, treating customers as the most important people in the store.
• Encourages employees to greet and assist customers, enhancing their shopping experience.
• Answers the telephone promptly and provides helpful service to callers.
• Plans, prepares, and adjusts work schedules for employees, ensuring timely completion of duties.
• Supervises and coordinates activities of employees in all areas of the store in the absence of department managers.
• Evaluates employee performance and recommends personnel actions such as promotions or transfers.
• Trains employees in store policies, procedures, and job duties, ensuring compliance with safety and operational standards.
• Orders merchandise and verifies delivery, ensuring quality and accuracy of inventory.
• Confers with employees to assist in solving job performance issues and explains store services to customers.

Requirements

• High School diploma or equivalent experience.
• Two years or more of similar or related work experience preferred.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Strong interpersonal skills to guide and direct employees and customers.

Nice-to-haves

• Experience in a supervisory role within a retail environment.
• Knowledge of grocery store operations and customer service best practices.

Benefits

• Flexible scheduling options for part-time employees.
• Employee discounts on store merchandise.