Service Manager

About the position

The Service Manager at Alsco Uniforms is responsible for overseeing the Service department at a branch, ensuring that departmental goals are met or exceeded. This role involves direct supervision of District Managers and is pivotal in maintaining customer loyalty and outstanding service. The Service Manager plays a key role in recruiting, developing, and motivating a productive team, while also managing customer relationships and ensuring compliance with company policies.

Responsibilities

• Recruit, develop, and motivate a highly productive team of District Managers and Route Sales Representatives.
• Ensure customer loyalty and outstanding customer service.
• Hold District Managers accountable for customer visits, audits, and problem-solving.
• Participate in route ride-alongs and maintain regular contact with customers.
• Ensure compliance with company policies and procedures in the Service department.
• Oversee the maintenance of Driver Qualification files and delivery vehicles.
• Manage retention and growth by motivating the Service team to solicit new customers and retain current ones.
• Monitor and report competitive activity and oversee promotions and contests.
• Control department costs within budget constraints and submit regular progress reports to the General Manager.
• Lead the Service team to success and communicate changes and policies effectively.

Requirements

• High school diploma or GED.
• 3 years of successful experience in the textile service industry.
• Valid driver's license with a clean driving record.
• Excellent customer service and management skills.
• Strong verbal and written communication skills in English.
• Effective time management and leadership abilities.

Nice-to-haves

• Experience in route sales.
• Knowledge of safety and HR policies in the service industry.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Vision insurance
• 401(k) matching
• Life insurance