Service Manager

$85,000 - $90,000/Yr

EquipmentShare - Leetsdale, PA

Full-time - Mid Level

Leetsdale, PA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Service Manager at EquipmentShare is responsible for overseeing the performance of equipment mechanics and service personnel in the Leetsdale, PA market. This role focuses on ensuring customer satisfaction, managing service operations, and fostering employee development within a fast-paced environment.

Responsibilities

• Coordination and supervision of quality performance of equipment mechanics and service personnel.
• Scheduling repairs for customer and company-owned rental equipment.
• Maintaining and nurturing existing customer relationships to ensure 100% satisfaction with service and support.
• Promptly responding to and resolving customer inquiries, requests, complaints, or other communications.
• Employee training and development while maintaining a safe work environment.

Requirements

• 3 years of maintenance and service experience in the rental or construction industry.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced environment and stay updated on EquipmentShare products and services.

Nice-to-haves

• Experience in the rental industry or a related construction field.
• Background in the construction industry.

Benefits

• Paid holidays
• Relocation assistance
• Health insurance
• Dental insurance
• Paid time off
• Cell phone reimbursement
• Vision insurance
• 401(k) matching
• Opportunities for advancement