Service Manager

$62,400 - $66,560/Yr

Cove Property - North Bethesda, MD

Full-time - Mid Level

North Bethesda, MD

About the position

The Service Manager position in North Bethesda, MD, is a full-time role that encompasses a variety of responsibilities aimed at ensuring the efficient operation of property services. The primary purpose of this position is to provide hands-on property service, oversee capital improvements, and manage the recruitment and training of service team members. The Service Manager will act as a problem solver and a role model for the service team, ensuring that all tasks are completed to the highest standards. This role reports directly to the Property Manager and is responsible for managing Service Technicians, Porters, and General Contractors. In this position, the Service Manager will schedule, perform, and assign work orders while tracking completion and associated labor and material costs. They will lead the service team in diagnosing and repairing various systems, including HVAC, electrical, plumbing, and general maintenance tasks. The Service Manager will also create and update service schedules and work order requests in collaboration with office team members, ensuring that all service requests are handled promptly and efficiently. The role requires conducting regular property inspections to identify necessary repairs and maintenance, notifying management of any service concerns, and recommending resolutions. The Service Manager will also be responsible for managing the move-in and move-out processes, ensuring that all apartments are ready for occupancy and that all necessary inspections are conducted. Additionally, the Service Manager will oversee the organization of the service shop, maintain inventory according to OSHA standards, and ensure that all storage areas are secured when not in use. Overall, the Service Manager plays a crucial role in maintaining the property’s operational goals and ensuring a high level of service for residents and staff alike.

Responsibilities

• Schedules, performs and assigns work orders, tracking completion and labor/material costs.
• Leads service team and performs diagnosis and repair in areas such as HVAC, electrical, plumbing, appliance, carpentry, drywall, flooring, general service, unit turnover, and exterior structure.
• Creates schedules and updates service scheduling/work order requests with office team members.
• Creates a 24-hour on-call schedule for the service department.
• Hires, trains, motivates, coaches, provides feedback, develops, supervises, disciplines, and terminates team members to achieve operational goals.
• Conducts regular property inspections, identifying all interior and exterior work that needs to be completed and gives office team work orders to track completion.
• Notifies management of service concerns and recommends resolution.
• Immediately corrects any unsafe condition, informing the Property Manager of the condition.
• Keeps Property Manager up to date regarding status of all repairs and service.
• Works with Property Manager or Assistant Property Manager in scheduling the make-ready service of all vacant apartments.
• Manages move-in and move-out processes, ensuring all locks are re-keyed and conducting pre-move out inspections.
• Assigns the team and contractors, and performs completion of turnovers to make ready for occupancy and inspects units prior to move-in.
• Identifies all utility meter shut-offs, apartment and fixture shut-offs, sewer cleanouts, and prepares site maps.
• Schedules and executes routine preventative service on all appropriate equipment.
• Organizes service shop, keeping inventory of supplies and equipment according to established OSHA standards.
• Establishes or follows cost-effective methods of ordering supplies, maximizing value for the price.
• Ensures any/all storage areas remain locked when not in use.
• Recommends contract services and ensures that contracted service is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice.
• Directs team members or contracted personnel engaged in the general cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows and inspects/monitors progress.
• Leads completion of outdoor grounds service, including daily removal and disposal of trash.
• Develops plan for snow removal.
• Acts as a role model for Service Technicians by following all company procedures and presenting an appearance appropriate for the image of the property.
• Performs other duties as required.

Requirements

• High School Diploma / GED required, and Technical School Certification preferred.
• Five years' experience in a multifamily setting.
• HVAC certification.
• Universal CFC certification.
• CAM-T preferred.
• Ability to demonstrate HVAC, Plumbing, Electrical, Appliance Repair, Carpentry, Landscaping, or Pool Operation skills required.
• Knowledge of OSHA safety rules and regulations.
• Excellent time management and prioritization skills.
• Ability to communicate in writing, drafting performance reviews and responding to emails.
• Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally.
• Excellent verbal communication skills with residents and staff.
• Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
• Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties).