REI Systems - Sterling, VA
posted 1 day ago
About the position
REI Systems' mission is to deliver reliable, innovative technology solutions that advance Federal clients' missions and exceed their expectations. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives. We take a Mindful Modernization approach in delivering our services, including application modernization, grants management, case management systems, government data analytics, and advisory services. This approach, the REI Way, ensures mission impact by aligning our clients' strategic objectives with measurable outcomes through people, processes, and technology. We offer the same commitment to our employees by providing professional development, meaningful projects, and flexibility to spend time with family and friends. We believe employees are at their best when fulfilled in both their professional careers and their personal lives. Learn more at www.REIsystems.com. Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023 and 2024!
Responsibilities
- Support the migration of legacy systems onto a new Common Services Platform (CSP) driven by Continuous Integration/Continuous Deployment (CI/CD) and DevOps best practices.
- Conduct Servicenow Business Analysis on an upgrade of a Servicenow ticketing system for the GSA.
Requirements
- 7+ years of experience in IT architecture roles, with at least 5+ years specifically focused on ServiceNow platform architecture and development.
- Deep expertise in designing and implementing ServiceNow solutions, including custom applications, workflows, and third-party integrations.
- Extensive knowledge of core ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), and Customer Service Management (CSM).
- Strong understanding of ServiceNow data model, Glide API, JavaScript, and other scripting languages used within the platform.
- Proven experience with ServiceNow integrations using REST, SOAP, JSON, and other relevant protocols.
- Expertise in ServiceNow security models, including Access Control Rules (ACLs) and role-based access management.
- Familiarity with ServiceNow upgrades, release management, and experience mitigating risks during upgrades.
- Strong understanding of ITIL processes and their alignment with ServiceNow solutions, ideally with ITIL certification.
- Experience working with Agile development methodologies and managing architectural decisions in Agile environments.
Nice-to-haves
- ServiceNow Certification is required, such as Certified Application Developer (CAD), Certified System Administrator (CSA), and Certified Implementation Specialist (CIS) for key modules (ITSM, HRSD, ITOM, etc.).
