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About the position
The ServiceNow Architect role is a long-term contract position based in New York, NY, focused on developing and owning the platform strategy for ServiceNow. The architect will be responsible for continual improvement of various ServiceNow modules, providing guidance to application developers, and ensuring best practices are followed. This role involves liaising with stakeholders, implementing enhancements, and supporting the ServiceNow platform on a day-to-day basis.
Responsibilities
- Develop and own platform strategy
- Continual improvement of ServiceNow modules (ITSM, ITOM, Asset Management, AppEngine, Knowledge Management)
- Give advice and guidance to application developers, fixing roadblocks and ensuring best practices
- Liaise with stakeholders to gather and clarify requirements, reporting on progress and issues
- Minor and major platform enhancements
- Evaluation and implementation of new modules
- Building advanced catalog requests and associated flows
- Enhancement of custom scoped applications
- Design and implement integrations with 3rd party applications via Integration Hub and custom APIs
- Day to day support of the ServiceNow platform, troubleshooting and performance tuning
- Define, oversee, and test SOW based development work
Requirements
- 10+ years of experience in technology
- 7+ years of experience with ServiceNow, 2+ years as an architect, 2+ years as a developer
- Ability to identify issues, propose solutions, plan and execute projects with little supervision
- Good communication skills with the ability to detail technical solutions to non-technical stakeholders
- Ability to build and present solutions to senior management
- ServiceNow certification or equivalent industry experience
- ServiceNow System Administrator (CSA) Mandatory
- ServiceNow Application Developer (CAD) Mandatory
- ServiceNow Technical Architect (CTA) Desired
- Collaboration-minded and able to work constructively with teammates toward common goals
