ServiceNow Business Process Consultant

$73,000 - $192,600/Yr

Accenture - Houston, TX

Full-time - Mid Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The ServiceNow Business Process Consultant at Accenture is responsible for delivering industry best practice guidance and collaborating with customers to achieve their business outcomes using the ServiceNow platform. This role requires a deep understanding of customer business needs and the ability to lead process and design workshops, acting as a trusted advisor throughout the engagement. The consultant will utilize their analytical and communication skills to solve complex business problems and inspire teams to excel in a rapidly changing environment.

Responsibilities

• Deliver industry best practice guidance to clients using ServiceNow.
• Collaborate with customers to achieve their business outcomes.
• Lead process and design workshops for projects.
• Identify and document necessary changes and adjustments for business operations.
• Act as a trusted advisor to customers throughout the engagement.
• Understand and respond to customer and business needs in a changing environment.

Requirements

• Minimum 4+ years' consulting experience in ITSM.
• Experience in HR, ITOM, CSM, IT Asset Management, SPM, WSD, or FSO.
• Minimum 4+ years' experience in leading workshops and requirements gathering.
• Experience in process definition, improvement, and re-engineering.
• Proven experience in developing requirements documentation and project artifacts.
• Bachelor's degree in Business or IT related field or equivalent work experience.

Nice-to-haves

• ITIL v4 Managing Professional or Strategic Leader Certification.
• Agile Scrum Product Owner Certification.
• ServiceNow CSA certification and additional ServiceNow certifications.
• Demonstrated ability in consulting engagements providing thought leadership.

Benefits

• Diversity and inclusion programs
• Professional development opportunities
• Health insurance
• 401k plan
• Paid time off