ServiceNow Certified System Administrator (Warrenton, VA or San

Amentum - Warrenton, VA

Full-time

Warrenton, VA

Professional, Scientific, and Technical Services

About the position

The ServiceNow Certified System Administrator role at Amentum involves managing and optimizing the ServiceNow platform to ensure high-quality IT services for senior leaders within the Department of Defense. The position requires a strong focus on system administration, compliance, and collaboration with IT experts to enhance operational efficiency and service delivery.

Responsibilities

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
• Configure and enhance core applications including Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
• Support implemented and proposed solutions on the ServiceNow platform.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and ServiceNow releases.
• Make recommendations and participate in implementing ServiceNow requirements.
• Provide architectural controls and impact analysis for new requirements.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Create and maintain a detailed view of the ServiceNow architecture.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.
• Collaborate with team members to design best solutions for technical issues.

Requirements

• Must have active Top Secret clearance with SCI eligibility
• 5 years of experience with software design and development
• 3 years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment
• 3 years of experience with System Administrator experience
• ServiceNow Implementation Specialist Certification
• CompTIA Security Certification
• Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Experience with LDAP integration and Web Service integration such as API Web Services
• Experience with ServiceNow development APIs and Single Sign-On configuration and administration
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Possess effective interpersonal, verbal, and written communication skills

Nice-to-haves

• ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer
• Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
• Experience coordinating between cross-functional teams