Service Now Coordinator - Human Resources Operations

$48,610 - $75,275/Yr

Washington University in St. Louis - University City, MO

Full-time - Entry Level

University City, MO

Educational Services

About the position

The position serves as support for all HR operations service center inquiries, focusing on providing oversight, guidance, and resolution for operational processes in Service Now. The role emphasizes customer excellence and process improvement, with a goal of effective ticket resolution and ongoing distribution status monitoring.

Responsibilities

• Provides oversight, guidance, and resolution for operational processes in Service Now.
• Interfaces with multiple levels of support to achieve ticket resolution.
• Follows documentation and process improvements for functional support areas.
• Focuses on metrics for ticket resolution and ongoing distribution status.
• Performs additional duties as assigned.

Requirements

• High school diploma or equivalent certification or combination of education and/or experience.
• 2 years of experience in a large, complex Human Resources/Payroll Service Center environment.
• Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.
• Strong website navigation skills.

Nice-to-haves

• Adaptability
• Analytical Thinking
• Critical Thinking
• Customer Service
• Deadline Management
• Detail-Oriented
• Fast-Paced Environments
• Interpersonal Communication
• Labor and Employment Law
• Labor Standards
• Oral Communications
• Organizational Savvy
• Prioritization
• Sound Judgment
• Teamwork
• Time Management
• Working Independently
• Written Communication

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and employee assistance program (EAP).
• 4 weeks of caregiver leave to bond with a new child.
• Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.