ServiceNow Data Architect - Configuration Management

McDonald's - Chicago, IL

Full-time

Chicago, IL

Food Services and Drinking Places

About the position

This role is part of McDonald's Global Technology Infrastructure & Operations team, focusing on delivering modern technology solutions that support the company's operations. The position is responsible for establishing data architecture standards for the Configuration Management Database (CMDB) within the IT Service Management (ITSM) platform, ensuring data quality, accuracy, and usability. The role involves collaboration with various stakeholders to manage data requirements and contribute to the transformation of infrastructure and operations services across McDonald's.

Responsibilities

• Ensuring quality, accuracy, and usability of McDonald's ITSM CMDB.
• Setting the Common Services Data Model standard for McDonald's.
• Defining and maintaining configuration management policies, procedures, processes, and standards.
• Participating in routine governance activities related to CSDM and data within the ServiceNow platform.
• Working with stakeholders to understand product demand and manage CMDB and platform data requirements.
• Defining data flow architecture for configuration management and other ServiceNow platform data.
• Building Data Engineering solutions to support Data warehouse and critical business metrics.
• Defining Data Engineering best practices and guidelines.
• Facilitating engineering discussions across the organization.
• Participating in data normalization efforts prior to ingestion into CMDB.
• Communicating ideas effectively to a wide range of audiences, including senior leadership.
• Decomposing complex problems into straightforward solutions.

Requirements

• 5+ years professional hands-on experience with ServiceNow Common Service Data Model, data architecture, CMDB design, administration, development, and operation.
• Detailed knowledge of ServiceNow platform and hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, and Automation).
• ITIL Foundation or above certification.
• Experience leading the design/implementation of configuration-driven, scalable, reliable services and big data workflows/pipelines using EMR, Kafka, Spark, Hive, Airflow or equivalents.
• Knowledge of JavaScript, Python, API integration, and web service calls.
• AWS Solution Architect Level certified (Architect, Developer, SysOps Administrator).
• Azure associate level certification.

Nice-to-haves

• 5+ years professional experience with MS SQL or similar RDBMS architecture.
• Comfortable presenting complex, technical topics in an actionable manner to senior leadership.
• Expert knowledge of data modeling and data relationships.
• Knowledge of other ITSM systems, CMDBs, Databases, and related platforms.
• Strong understanding of Data Architecture used to support event processing framework.
• Knowledge of Cloud information architecture patterns, software development processes, and data processing methodologies.
• Experience supporting or leading design and implementation of cloud-native data platforms.

Benefits

• Equal employment opportunities for all employees and applicants.
• Commitment to diversity and inclusion in the workplace.
• Reasonable accommodations for individuals with disabilities.