ServiceNow Delivery Lead

$63,200 - $169,800/Yr

Accenture - Sacramento, CA

Full-time - Senior

Sacramento, CA

Professional, Scientific, and Technical Services

About the position

The ServiceNow Delivery Lead at Accenture is responsible for providing leadership oversight on critical ServiceNow programs for Fortune 500 clients. This role involves advising clients on strategic decisions related to their ticketing roadmap, CMDB transformation, and platform DevOps. The Delivery Lead will oversee execution and architecture across various ServiceNow modules, manage relationships with key stakeholders, and drive continuous improvements in implementation methodologies based on client experiences.

Responsibilities

• Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.
• Advise clients on strategic decisions related to ticketing roadmap and CMDB transformation.
• Oversee execution and architecture across CMDB, ITSM, and ITOM.
• Manage relationships with ServiceNow PS, Customer Success, and Product Engineering leadership.
• Lead and manage the implementation project team.
• Identify opportunities to provide additional value to clients and work with ServiceNow account teams.
• Drive continuous improvements of implementation methodology and service offerings.

Requirements

• Minimum 5 years of experience working with or implementing ServiceNow.
• ServiceNow System Administrator Certification or in-depth ServiceNow experience.
• Experience with MS Project.
• Excellent communication skills (both written and verbal).
• Project Management/Delivery experience or certification in project management.
• Bachelor's degree or equivalent work experience.

Nice-to-haves

• PMP or CSM certification.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player and team builder.
• Familiarity with SaaS deployments and its supporting architecture.
• ITIL V3 or V4 Foundations Certification preferred.

Benefits

• Diversity and inclusion programs
• Professional development opportunities
• Health insurance
• 401k plan
• Paid time off