ServiceNow Developer III

Republic Services - Remote, OR

Full-time - Senior

Remote, OR

10,001+ employees

Waste Management and Remediation Services

About the position

The ServiceNow Developer III is a senior-level position responsible for developing comprehensive solutions across various IT service management domains, including IT Service Management (ITSM), IT Operations Management (ITOM), Governance, Risk, & Compliance (GRC), HR Service Delivery, and Custom Applications. This role involves providing expert guidance to developers and administrators, solving complex user-reported issues, and collaborating with the Platform Architect to identify and implement solutions. The position requires advanced knowledge of the ServiceNow platform and proficiency in front-end web development languages, following Agile Scrum methodology.

Responsibilities

• Architect solutions across ITSM, ITOM, GRC, HRSD, and Custom Applications to streamline operations and enhance user experience.
• Lead the design and implementation of complex ITSM workflows to ensure timely escalations and communications, minimize service disruption, and optimize service delivery.
• Lead customization and configuration of Discovery, Event Management, and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.
• Collaborate with SecOps teams to automate ticket routing and improve detection workflows.
• Oversee GRC compliance module development, aligning platform capabilities to ensure proper risk assessment, mitigation, and audit reporting.
• Drive HRSD improvement to Case Management, Onboarding, and Employee Experience by leveraging data analytics to optimize the employee experience.
• Manage small projects to build Custom Applications, align requirements to business needs, design solutions with an architect, drive delivery, and create standard operating procedures with Platform Admins.
• Lead integration of new modules, store applications, integrations, and spokes.
• Interface with executive stakeholders to align ServiceNow solutions with business goals and emerging trends.
• Lead for the most intricate, rare, and complex issues that require deep platform knowledge and problem-solving expertise.
• Mentor less experienced developers, providing guidance on advanced scripting techniques and best practices.
• Design simple solutions with Solution Architect; align tool's capability to business process needs.
• Oversee development and data management for integrations between ServiceNow Platform and other systems, tools, or services (like Workday or Active Directory).
• Create and maintain technical documentation in Knowledge Base.
• Perform other job-related duties as assigned or apparent.

Requirements

• 4 years' experience building or maintaining Rest APIs
• 4 years' experience with web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML)
• 4 years' experience with SQL and relational databases
• 2 years' experience with IT Service Management (ITSM) and IT Operations Management (ITOM) modules
• 2 years' experience with Governance Risk & Compliance (GRC) or Security Operations modules
• Experience with HR Service Delivery (HRSD)
• ITIL related certification - Foundations or higher
• Certification: ServiceNow Certified Application Developer (including recent Deltas)
• Experience with Integration Hub, Managed and Custom Spokes
• Experience building Custom Applications, including new roles, tables, metrics, & reporting
• Ability to present and explain technical information to diverse audiences
• Minimum of 5 years of experience in IT, software development, or ServiceNow administration
• ServiceNow Certified System Administrator & Certified ServiceNow Developer certification
• Minimum of 3 Additional certifications within ServiceNow modules
• Experience with Agile / Scrum methodology.

Benefits

• Comprehensive medical benefits coverage
• Dental plans and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)