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About the position
The ServiceNow Developer role involves enhancing, upgrading, and maintaining the ServiceNow platform while adhering to best practices and compliance standards. The position requires gathering business requirements, translating them into technical documentation, and implementing solutions to improve application performance and user experience. The developer will also be responsible for integrating ServiceNow with other systems and ensuring the platform evolves with changing business needs.
Responsibilities
- Perform necessary enhancements, upgrades, or maintenance on the ServiceNow platform.
- Adhere to best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance.
- Handle enhancement requests related to portal and Catalog items, retrofitting design standards for existing Catalog items.
- Gather business requirements, analyze, and translate them into technical documentation and development.
- Monitor application performance and analyze code.
- Adhere to advancements and changes on the ServiceNow platform to provide business solutions.
- Research and suggest enhancements to existing engagements.
- Develop and implement fixes for bugs and issues found in ServiceNow production.
- Perform system/workflow enhancements and script changes in ServiceNow to enable changing business practices.
- Execute data mapping and bulk data imports/updates when necessary.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow.
- Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items.
- Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs.
- Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.
- Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data.
Nice-to-haves
- Experience working in the governmental sector (local, state, or federal).
- Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience.
- Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations.
- Ability to obtain a security clearance with FedRAMP administration standards.
