Service Now Developer

Fynbosys - Laurel, MD

Full-time - Mid Level

Hybrid - Laurel, MD

Professional, Scientific, and Technical Services

About the position

The Sr. ServiceNow Developer will be responsible for designing, developing, and implementing solutions that streamline workflows and enhance user experiences within the ServiceNow platform. This role involves creating custom applications, configuring existing modules, and integrating ServiceNow with other systems. The developer will also automate workflows, conduct testing, and provide ongoing support to users, ensuring successful project delivery and adherence to best practices.

Responsibilities

• Analyze business requirements and translate them into technical specifications for ServiceNow solutions.
• Design and develop custom applications and modules on the ServiceNow platform.
• Configure and customize existing ServiceNow applications, including Service Catalog, Incident Management, Change Management, and Problem Management.
• Develop and maintain workflows, forms, and user interfaces to improve user experience and efficiency.
• Integrate ServiceNow with other business systems using APIs and web services.
• Create and maintain scripts to automate tasks and processes within ServiceNow.
• Develop and maintain reports and dashboards to provide insights into ServiceNow data.
• Troubleshoot and resolve ServiceNow issues and incidents reported by users.
• Provide technical support and guidance to ServiceNow users.
• Collaborate with business analysts, stakeholders, and other IT team members to gather requirements and ensure successful project delivery.
• Stay up-to-date on the latest ServiceNow features, releases, and best practices.
• Participate in ServiceNow training and certification programs to enhance skills and knowledge.
• Adhere to ServiceNow development best practices and coding standards.
• Conduct code reviews to ensure quality and maintainability of ServiceNow applications.
• Contribute to the development and maintenance of ServiceNow documentation, including design specifications, user guides, and training materials.
• Participate in ServiceNow testing and quality assurance activities.
• Assist in the deployment and migration of ServiceNow applications.
• Monitor the performance and health of ServiceNow instances.
• Implement security measures to protect ServiceNow data and applications.
• Contribute to the continuous improvement of ServiceNow processes and workflows.
• Research and evaluate new ServiceNow technologies and tools.
• Provide recommendations for optimizing ServiceNow performance and scalability.
• Participate in ServiceNow community forums and events.
• Share knowledge and expertise with other ServiceNow developers.
• Mentor junior ServiceNow developers and provide guidance on best practices.
• Contribute to the creation of ServiceNow knowledge base articles and FAQs.
• Assist in the development of ServiceNow training programs for end-users.
• Support the implementation of ServiceNow governance and compliance.

Requirements

• Bachelor's Degree in Information Systems, Computer Science, or related scientific or technical field.
• 5+ years of proven experience as a ServiceNow Developer with a strong understanding of the platform's architecture and capabilities.
• Experience in the water and wastewater industry and understanding of Oracle utility applications is preferred.
• Demonstrated experience working on large-scale projects in diverse team environments with a focus on ServiceNow development tools and techniques, including scripting in JavaScript, Jelly, and AngularJS.
• Strong understanding of ITIL framework and best practices.
• Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM.
• Experience integrating ServiceNow with other systems using APIs, web services, and middleware technologies.
• Ability to design and implement automated workflows to streamline processes.
• Familiarity with cloud computing concepts and platforms (e.g., Azure).
• Excellent verbal and written communication skills, with the ability to work closely with stakeholders to translate business needs into technical solutions.
• Strong analytical skills and problem-solving abilities, especially when working with large, complex data.