ServiceNow Engineer (Remote Opportunity)

Hyatt - Chicago, IL

Full-time - Entry Level

Remote - Chicago, IL

Accommodation

About the position

The ServiceNow Engineer at Hyatt is responsible for developing, implementing, and migrating solutions on a mature ServiceNow instance. This role involves collaborating with various teams to enhance Hyatt's IT service management capabilities, ensuring effective use of the ServiceNow platform to support the company's operational needs. The engineer will leverage their technical skills in ITSM configurations, JavaScript, and HTML to deliver timely and accurate solutions while fostering a culture of diversity, equity, and inclusion within the team.

Responsibilities

• Interact with customer team members to capture business requirements and translate them into appropriate technical solutions.
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.
• Support and develop in Hyatt's custom Financial and Customer Service modules in ServiceNow.
• Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language.
• Monitor health, usage, and overall compliance of the ServiceNow platform.
• Work directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy.
• Collaborate with key Financial Process Owners and leadership on priorities and serve as the main contact on the custom applications.
• Create and lead Hyatt engineered Citizen Developer program.
• Participate in Hyatt's Diversity & Inclusion activities.

Requirements

• 2-4 years of work experience in ServiceNow.
• Bachelor's degree in a related field or equivalent combination of education, experience, and certification.
• Hands-on development experience with ServiceNow.
• Strong working knowledge of ITIL practices.
• Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies.
• Knowledge of web services (SOAP, REST or JSON).
• Exposure to integrating ServiceNow with other applications or databases.
• Experience with ServiceNow's Service Portal and CSM modules.
• Exposure to Configurable Workspaces and UI Builder.
• Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform.
• System analysis & design skills, technical writing skills.
• Strong communication skills (oral and written).

Nice-to-haves

• Experience building ServiceNow solutions in non-IT contexts.
• Experience with Agile (or Scale Agile Framework) project management processes.
• Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers.
• Ability to work with individuals across multiple functions.
• Ability to communicate with several senior leaders within the company.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedules
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match