ServiceNow Event Management Monitoring Engineer, VP

$134,000 - $168,000/Yr

Mitsubishi - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

10,001+ employees

Transportation Equipment Manufacturing

About the position

The ServiceNow Event Management Monitoring Engineer will be responsible for enhancing the management of event monitoring and alerting solutions within the organization. This role involves configuring and optimizing the ServiceNow Event Management module, integrating it with various monitoring tools, and ensuring proactive management of critical IT operations. The engineer will collaborate with IT operations, DevOps, and infrastructure teams to create a robust monitoring ecosystem that prevents issues before they impact business services.

Responsibilities

• Improve and manage the ServiceNow Event Management module to capture and process events from various IT systems including Cloud infrastructure.
• Define and configure event rules, thresholds, and correlation rules to aggregate alerts and prioritize critical events.
• Develop dashboards and reports to provide visibility into event health and trends.
• Integrate ServiceNow Event Management with third-party monitoring tools such as SolarWinds, Dynatrace, Splunk, or similar platforms.
• Set up and configure monitoring tools to collect and forward alerts to ServiceNow for centralized incident management using standards such as Rest API, SNMP, Web Services/SOAP or other protocols.
• Ensure seamless communication between monitoring and alerting tools and the ServiceNow platform.
• Define alerting strategies and implement automated workflows for proactive issue resolution and incident generation.
• Collaborate with IT operations to create alert thresholds and escalation processes to ensure timely incident resolution.
• Write or configure rules to enable alert maintenance and/or suppression.
• Optimize the alerting process to reduce noise and improve the accuracy of alert correlation including the use of AIOps/ Predictive Intelligence.
• Provide ongoing support for ServiceNow Event Management, ensuring platform stability and uptime.
• Troubleshoot and resolve issues related to event management, monitoring integrations, and alerting configurations.
• Perform routine maintenance, including platform upgrades and patching for ServiceNow Event Management and related monitoring tools.
• Work closely with cross-functional IT teams, including network, infrastructure, and DevOps, to continuously improve monitoring processes and event management capabilities.
• Develop and implement best practices for event correlation, incident automation, and alert management.
• Monitor KPIs and SLAs to ensure service availability and improve overall IT operations efficiency.
• Create and maintain detailed documentation for all event management configurations, integrations, and processes.
• Provide training and knowledge transfer to team members and other stakeholders on ServiceNow Event Management, monitoring tools, and best practices.

Requirements

• Minimum 5+ years of experience in event management and monitoring tools.
• Strong knowledge of event management concepts, monitoring tools, and IT operations.
• Hands-on experience with ServiceNow Event Management module, including configuration and integration.
• Familiarity with third-party monitoring and alerting tools like SolarWinds, Dynatrace, Splunk or similar platforms.
• Proficiency in configuring event correlation, alerting workflows, and incident generation within ServiceNow.
• Understanding of Predictive Intelligence and Predictive AIOps.

Nice-to-haves

• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist for Event Management.
• Experience with scripting languages (e.g., JavaScript, Python) for customizing workflows and integrations.
• Knowledge of ITIL practices and experience implementing event-driven incident management processes.
• Experience with cloud monitoring tools such as AWS CloudWatch, Azure Monitor, or Oracle Cloud Infrastructure.
• Strong analytical skills, attention to detail, and a proactive approach to problem-solving.
• Excellent communication skills and ability to work collaboratively in a team environment.

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation, sick days, and holidays