ServiceNow HRSD Solution Lead Specialist

$88,600 - $163,100/Yr

Deloitte - Detroit, MI

Full-time - Mid Level

Detroit, MI

Professional, Scientific, and Technical Services

About the position

The ServiceNow HRSD Solution Lead Specialist at Deloitte is responsible for managing and optimizing HR operations through the ServiceNow HR Service Delivery (HRSD) platform. This role involves coordinating with various teams to implement technology solutions that enhance service delivery and operational efficiency within the Talent function. The specialist will lead projects from discovery to deployment, ensuring that deliverables meet quality standards and deadlines.

Responsibilities

• Support ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities.
• Provide hands-on Project Management to ensure deadlines are met and key deliverables are always accurate.
• Work with both functional and technical teams through requirements gathering and sprint design sessions for the ServiceNow HRSD applications.
• Coordinate across Talent, Technology, and Consulting teams to ensure project deliverables are on track and escalate issues as appropriate.
• Recommend optimizations and improvements to existing solutions based on feedback from Talent stakeholders.
• Systematically track, document, and communicate business requirements to the ServiceNow development team.
• Manage design of enhancements including establishing key milestones, finalizing scope and high-level architecture.
• Support the iterative configuration of ServiceNow HRSD, engaging stakeholders to conduct reviews through joint design sessions.

Requirements

• Bachelor's Degree
• Minimum of 6 years of hands-on ServiceNow functional experience, with at least 2 years focused on the delivery and implementation of one ServiceNow HRSD core module.
• Must be legally authorized to work in the United States without the need for employer sponsorship.
• Ability to travel 0-5%, on average.

Nice-to-haves

• Experience designing and/or implementing ServiceNow products/tools
• Experience working with multiple stakeholder groups
• Operational experience with the ServiceNow Platform
• Knowledge of HR functions, processes, and best practices
• Experience in Project Management

Benefits

• Discretionary annual incentive program based on individual and organizational performance.