ServiceNow IT Asset Management Technical Product Owner

$106,605 - $284,280/Yr

CVS Health - Hartford, CT

Full-time - Mid Level

Hartford, CT

Health and Personal Care Retailers

About the position

The ServiceNow IT Asset Management Technical Product Owner at CVS Health is responsible for overseeing the IT Asset Management (ITAM) product offerings within the ServiceNow platform. This role requires a strong background in product ownership, technical expertise in ITAM, and a commitment to Agile methodologies. The Technical Product Owner will act as a liaison between various stakeholders, participate in governance and roadmap planning, and ensure effective communication of priorities and deliverables to the Agile team.

Responsibilities

• Act as a liaison to Product Owners/Managers across the ServiceNow Platform, understanding the technical and business implications of planned work for ITAM.
• Participate in the ServiceNow Platform Demand Board, providing specific product expertise and broader technical insights.
• Serve as the primary contact for the team with ServiceNow Platform Governance bodies.
• Represent the technical perspective in ITAM roadmap planning, understanding the implications of value streams, ITAM strategy, and overall roadmap.
• Communicate the Product Manager's and Business Owner's roadmap priorities to the Agile team.
• Translate roadmap priorities into technical, process, and Organizational Change Management (OCM) deliverables.
• Develop Epics based on the roadmap.
• Coordinate topics for Program Increment (PI) Planning and facilitate the planning sessions, representing team plans and accomplishments to stakeholders.
• Engage in sprint planning sessions and assess the delivery of features.
• Represent team progress in weekly status meetings, providing insights to the Product Manager or coaching them as needed.
• Ensure process owners, architects, and other stakeholders review upgrade release notes and gather recommendations for roadmap discussions.
• Informally manage team workload and dynamics without direct personnel management responsibilities.
• Coach the team in Agile roles, providing direction and oversight as necessary.

Requirements

• 7+ years of experience as a Technical Business Analyst or similar role, with a focus on ServiceNow.
• Strong knowledge of ServiceNow administration, testing management, and platform engineering.
• Experience with IT Asset Management (ITAM), Configuration Management Database (CMDB), and other ServiceNow capabilities (HAM Pro, SAM Pro, Discovery).
• Excellent analytical and problem-solving skills, with the ability to communicate technical concepts to non-technical stakeholders.
• Strong understanding of Agile Framework, Scaled Agile, but comfortable operating in a context that is not purely Agile.
• Ability to manage upward and deliver negative news to authority.
• Strong commitment to the Agile process or replanning as business needs require (on sprint boundaries).
• Self-managed, self-directed, self-motivated.

Nice-to-haves

• Able to speak to the current state of the ITAM solution (available capabilities, planned capabilities).
• SAFe certification.
• PSM certification.
• AgilePM Foundation certification.
• ICAgile Certified Professional (ICP).
• Project Management Institute - Agile Certified Professional (PMI-ACP).
• ITIL V4 Foundation Certification.
• ServiceNow Certified System Administrator.

Benefits

• Store discount
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount
• Life insurance