ServiceNow IT Asset Management Technical Product Owner

$106,605 - $284,280/Yr

CVS Health - Boston, MA

Full-time - Mid Level

Boston, MA

Health and Personal Care Retailers

About the position

The ServiceNow Technical Product Owner at CVS Health is responsible for overseeing IT Asset Management (ITAM) initiatives within the ServiceNow platform. This role requires a blend of technical expertise in ITAM and Agile product management, focusing on enhancing product offerings and ensuring effective communication across various organizational levels. The ideal candidate will act as a liaison between technical teams and business stakeholders, facilitating roadmap planning, prioritization, and Agile coaching to drive successful project outcomes.

Responsibilities

• Act as a liaison to Product Owners/Managers across the ServiceNow Platform, understanding the technical and business implications of planned work for ITAM.
• Participate in the ServiceNow Platform Demand Board, providing product expertise and technical insights.
• Serve as the primary contact for the team with ServiceNow Platform Governance bodies.
• Represent the technical perspective in ITAM roadmap planning, understanding value streams and overall strategy.
• Communicate the Product Manager's and Business Owner's roadmap priorities to the Agile team.
• Translate roadmap priorities into technical, process, and Organizational Change Management (OCM) deliverables.
• Develop Epics based on the roadmap.
• Coordinate topics for Program Increment (PI) Planning and facilitate planning sessions.
• Engage in sprint planning sessions and assess the delivery of features.
• Represent team progress in weekly status meetings and provide insights to the Product Manager.
• Ensure stakeholders review upgrade release notes and gather recommendations for roadmap discussions.
• Informally manage team workload and dynamics without direct personnel management responsibilities.
• Coach the team in Agile roles and oversee consulting resources performing Agile functions.

Requirements

• 7+ years of experience as a Technical Business Analyst or similar role, with a focus on ServiceNow.
• Strong knowledge of ServiceNow administration, testing management, and platform engineering.
• Experience with IT Asset Management (ITAM), Configuration Management Database (CMDB), and other ServiceNow capabilities.
• Excellent analytical and problem-solving skills, with the ability to communicate technical concepts to non-technical stakeholders.
• Strong understanding of Agile Framework, Scaled Agile, and ability to operate in a non-purely Agile context.
• Ability to manage upward and deliver negative news to authority.
• Strong commitment to the Agile process or replanning as business needs require.
• Self-managed, self-directed, self-motivated.
• Servant leader to the team and strategic thinker.

Nice-to-haves

• Able to speak to the current state of the ITAM solution.
• SAFe certification.
• PSM certification.
• AgilePM Foundation certification.
• ICAgile Certified Professional (ICP).
• Project Management Institute - Agile Certified Professional (PMI-ACP).
• ITIL V4 Foundation Certification.
• ServiceNow Certified System Administrator.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• Free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays.