ServiceNow Lead Developer

Disability Solutions - Plano, TX

Full-time - Mid Level

Plano, TX

About the position

The ServiceNow Lead Developer at Bank of America is responsible for the design, implementation, and management of the ServiceNow platform, ensuring alignment with architectural governance and best practices. This role involves leading a team of developers, contributing to the platform roadmap, and maintaining high standards of code quality and solution delivery. The position emphasizes collaboration, innovation, and the promotion of a diverse and inclusive work environment.

Responsibilities

• Contributes to the ServiceNow platform roadmap and strategy.
• Develop and maintain the ServiceNow platform in alignment with the strategy.
• Enforce platform engineering and development standards.
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence.
• Provide input to and sign off on solution design for complex features.
• Manage ServiceNow code quality control processes and routines.
• Lead and mentor a team of developers assigned to specific ServiceNow products.
• Confirm that application and business requirements have been translated into technical definitions, reference models, blueprints, and playbooks to guide development and integration of technology solutions.
• Contribute to the creation/selection of functional and non-functional product evaluation requirements within and across domains.
• Review and may develop software solutions to address manual and repeatable work or inefficient processes.
• Review and guide the evaluation of reference models, blueprints, playbooks and the execution of on-site evaluations of third-party products being considered for firm adoption.
• Mentor and assist Infrastructure resources on infrastructure service along with application integration validation methods and tools to ensure that technology solutions comply with enterprise system design and engineering standards.
• Promote an inclusive and healthy working environment and help to resolve organizational impediments/blockers.

Requirements

• Minimum of 5+ years of experience in ServiceNow development and engineering.
• ServiceNow Certified System Administrator (CSA) certification, product micro certifications.
• Proven experience as a lead engineer in highly regulated environments.
• Experience in ServiceNow cloud platforms.
• Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.
• Experience with continuous integration between ServiceNow modules and integrated applications.
• Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions.
• Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies.
• Experience supporting ServiceNow integrations for security, risk, and compliance.
• Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting.
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.
• Experience leveraging MID servers for integration and automation.
• Experience with front-end technologies like HTML, CSS, and JS.
• Experience with custom REST/SOAP APIs (web services).
• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB) population toolsets.
• Experience with CMDB design and implementation.
• Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.).
• Experience gathering and analyzing system requirements.

Nice-to-haves

• ServiceNow certified implementation specialist (CIS).
• ServiceNow certified application developer (CAD).

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.