Koniag Government Services - Chantilly, VA

posted 3 months ago

Full-time - Mid Level
Remote - Chantilly, VA
Management of Companies and Enterprises

About the position

Koniag Management Services, a Koniag Government Services company, is seeking an experienced ServiceNow Lead BA/Scrum Master (AppDev) with a Secret Clearance to support KMS and our government customer. This is a remote opportunity that offers competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, and three weeks paid time off, among other benefits. In this role, you will be responsible for planning, managing, and coordinating the implementation of ServiceNow Agile projects while identifying the customer's information system requirements. You will act as the Scrum lead for multiple ServiceNow application development scrum teams, helping to manage and prioritize the backlog based on customer input. Your duties will also include developing and coordinating project progress, monitoring the creation and status of all related project artifacts, and ensuring that appropriate system testing strategies are executed by the team. You will serve as a liaison between the customer and the project team, facilitating communication throughout the project and establishing a business relationship between the customer and developers, process specialists, and other subject matter experts. Your role will require you to work closely with customers to identify their needs and ensure that the project team can adapt to changing business requirements. Additionally, you will represent the project team and product offerings to customers through coordinated briefings and demonstrations, ensuring that the team's responses to customer requirements are appropriate. This position involves collaboration as part of a multi-contractor team on client engagements.

Responsibilities

  • Plan, manage and coordinate the implementation of ServiceNow Agile projects and identify customer's information system requirements
  • Act as the Scrum lead for multiple ServiceNow application development scrum teams, and help manage and prioritize the backlog based on customer input
  • Develop and coordinate the project progress and monitor the creation and status of all related project artifacts
  • Develop appropriate system testing strategies, plans or scenarios, and ensure these are executed by the team
  • Identify requirements from a variety of stakeholders
  • Develop and interpret IT policies, procedures and strategies governing the planning and delivery of IT services
  • Advise other specialists on technical issues, diagnostic methods, and potential solutions to programs
  • Act as the liaison between the customer and the project team, and facilitate communication between the customer and the project team throughout the project
  • Establish and maintain a business relationship between the customer and developers, process specialists, and other subject matter experts
  • Work with customers to identify their needs and ensure the project team can meet these needs as business needs change over time and between circumstances
  • Represent the project team and product offerings to customers through coordinated briefings and demonstrations
  • Work with the project team to ensure that the team's response to customer's requirements is appropriate
  • Work as part of a multi-contractor team on client engagements

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Engineering (or equivalent related field experience)
  • Demonstrated knowledge and experience in four competencies: Attention to Detail, Customer Service, Written and Oral Communication, and Problem Solving
  • Demonstrated accomplishment of ServiceNow assignments that required knowledge of the ServiceNow platform, multiple modules, and development of scoped applications
  • Demonstrated competency in leading Agile Scrum teams
  • Demonstrated ability to analyze a number of alternative approaches in the process of advising management and customer concerning aspects of system design and technical solutions
  • Proficient knowledge in Information Technologies to include enterprise architecture, software development, data and telecommunications, security best practices, cloud computing, and Operations and Maintenance processes
  • Strong skills in leadership and teambuilding, decision making, reasoning, and problem solving
  • Strong communication (written and oral), presentation, and interpersonal skills
  • Clearable; i.e., able to obtain a U.S. Security clearance

Nice-to-haves

  • PMI - Project Management Professional (PMP) certification
  • CSM - Certified ScrumMaster
  • ITIL® Foundation certification
  • ServiceNow Certified Administrator
  • Prior experience working with and developing applications in ServiceNow
  • ITIL® intermediate certifications
  • ServiceNow development or implementation certifications
  • Human Centered Design knowledge
  • Working knowledge of client

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401K with company matching
  • Flexible spending accounts
  • Paid holidays
  • Three weeks paid time off
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