ServiceNow Operations Specialist Job Details | NTT DATA Services

NTT DATA - Ashburn, VA

Full-time

Ashburn, VA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The ServiceNow Operations Specialist role at NTT DATA is crucial for managing backend operations and fulfillment processes within the ServiceNow application. This position requires a versatile individual who excels in customer service, coordination, and communication, while also being capable of creating clear documentation. The ideal candidate will adapt to various tasks and responsibilities, ensuring efficient operations and exceptional client interactions.

Responsibilities

• Manage backend fulfillment processes within the ServiceNow platform, ensuring efficient and accurate operations.
• Provide exceptional customer service, acting as the primary point of contact for client inquiries and issues.
• Coordinate and schedule tasks, meetings, and deliverables to ensure timely project execution.
• Prepare and deliver presentations to clients, conveying technical and operational information in a clear and engaging manner.
• Collaborate with cross-functional teams to gather and document requirements, and create well-structured content for internal and client-facing documentation.
• Serve as a versatile team member, stepping in to support various functions and tasks as required.

Requirements

• Undergraduate degree/bachelor's degree or equivalent combination of education and work experience.
• Minimum 3 years of experience with ServiceNow or a similar platform in an operations or backend role.
• Minimum 1 year of experience in customer service.
• Minimum 1 year of experience coordinating and managing schedules, tasks, and deliverables.
• Minimum 1 year of experience in delivering presentations and communicating effectively with clients.
• Minimum 1 year of experience creating technical documentation and content.
• Minimum 1 year of experience working independently and in a collaborative team environment.

Nice-to-haves

• Familiarity with ServiceNow fulfillment processes and backend operations.
• Experience in a client-facing role, managing customer relationships and expectations.
• Ability to quickly adapt to new tasks and responsibilities as needed.