Disability Solutions - Charlotte, NC
posted 10 days ago
The ServiceNow Operations Specialist at Bank of America plays a crucial role in maintaining the ServiceNow platform, ensuring its availability and performance. This position involves providing level-2 end-user support, managing code migrations, and coordinating cross-team efforts to resolve service availability issues. The specialist will work collaboratively within a team to implement software changes, document processes, and enhance service levels through continuous improvement initiatives.