ServiceNow Platform Architect

$100,284 - $141,650/Yr

Rtd - Denver, CO

Full-time - Mid Level

Denver, CO

Insurance Carriers and Related Activities

About the position

The ServiceNow Platform Architect at Regional Transportation District (RTD) is responsible for designing, implementing, and maintaining the ServiceNow platform to meet organizational needs. This role involves collaborating with stakeholders to translate business requirements into technical solutions, ensuring adherence to architectural standards and best practices while optimizing the platform's performance and scalability.

Responsibilities

• Design and architect solutions on the ServiceNow platform that align with business requirements, industry best practices, and platform capabilities.
• Provide technical leadership and guidance to development teams in the implementation of ServiceNow solutions, ensuring adherence to architectural standards and best practices.
• Develop and maintain architectural blueprints for ServiceNow solutions.
• Design ServiceNow solutions that meet business requirements and adhere to best practices.
• Ensure scalability, performance, and reliability of the ServiceNow platform.
• Lead the development of custom applications, configurations, scripting, integrations, and automation workflows on the ServiceNow platform to address business needs and improve efficiency.
• Define and enforce platform governance policies, including security, compliance, and data privacy, to maintain the integrity and reliability of the ServiceNow environment.
• Collaborate with business stakeholders, IT teams, and external vendors to gather requirements, prioritize initiatives, and ensure successful delivery of ServiceNow solutions.
• Continuously assess and optimize the performance, scalability, and usability of the ServiceNow platform, identifying areas for improvement and implementing enhancements as needed.
• Create technical documentation, guidelines, and training materials to facilitate knowledge sharing and enable the adoption of ServiceNow best practices across the organization.
• Stay abreast of new ServiceNow features, capabilities, and industry trends, and provide recommendations for leveraging them to drive business value.

Requirements

• Bachelor of Science in Computer Science, Information Technology, Information Systems preferred; or equivalent combination of education, training, and experience.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Technical Architect (CTA), or Certified Application Developer (CAD) is preferred.
• Minimum 7 years experience architecting, designing, and implementing complex solutions on the ServiceNow platform, including custom applications, integrations, and automation workflows.
• 7 years experience architecting, managing, and overseeing the development and operation of ServiceNow IT service management (ITSM), IT operations management (ITOM), CMDB Automation, and/or other ServiceNow modules.
• 3 years experience with coding frameworks using web technologies used in ServiceNow development, such as JavaScript, AngularJS, HTML, CSS, or similar technologies.
• 3 years experience with REST/SOAP APIs and integrations.
• 3 years experience with scripting languages such as JavaScript, GlideScript, and PowerShell or similar scripting language.
• 3 years of supervisory experience.
• Experience with Agile development methodologies and DevOps practices is preferred.

Nice-to-haves

• Strong knowledge of business processes, IT systems, and the ability to translate business needs into technical solutions.
• Excellent written and oral communication skills, including the ability to present technical solutions simply and the ability to effectively collaborate with cross-functional teams.
• Demonstrated project management and stakeholder management skills.
• Strong problem-solving skills and attention to detail, with a focus on delivering high-quality solutions that meet business requirements.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities