ServiceNow Platform Engineer (ETS Engineer IV)

Navy Federal Credit Union - Winchester, VA

Full-time - Mid Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

The ServiceNow Technical Engineer will deliver technical engineering and governance oversight for the ServiceNow platform, applying a deep understanding of architecture and engineering principles. This role involves researching, evaluating, designing, implementing, and maintaining ServiceNow system and product solutions in collaboration with other architectural and engineering stakeholders. The engineer will provide platform-specific technical direction and engineering support to product delivery teams, ensuring that solutions align with organizational strategy and standards. The position requires the development and maintenance of expert knowledge regarding evolving ServiceNow engineering technologies, industry trends, and competitive landscape. The engineer will apply their expertise to promote and guide business solutions, supporting the definition and execution of ServiceNow technical governance processes. They will drive standardization and best practices for the effective operation of the ServiceNow platform architectural model, ultimately delivering value to the organization. Collaboration is key in this role, as the engineer will work closely with the ServiceNow platform owner, architecture, engineering, and development teams to achieve organizational outcomes. They will coordinate with a team of platform technical experts to ensure governance and successful delivery of projects. Additionally, the engineer will coach and apply technical standards with service and operational partners and product owners, providing leadership and mentorship on platform concepts and patterns. The role also involves performing engineering technology research, supporting procurement, deployment, and configuration for new and modified systems. The engineer will evaluate demand against platform architecture, capabilities, and practices, considering integration, performance, and security. They will design solutions, solicit feedback, and present options to leadership, ensuring clear communication across all levels of the organization. Furthermore, the engineer will ensure the security and integrity of system and product solutions, adhering to compliance with Navy Federal, industry standards, and information security principles. Lastly, the engineer will support remediation and health activities of the platform.

Responsibilities

• Apply ServiceNow platform expertise to promote and guide business solutions.
• Support the definition, guardrails, and execution of the ServiceNow technical governance processes.
• Drive standardization and best practices for the effective operations of the ServiceNow platform architectural model to drive value delivery.
• Work with the ServiceNow platform owner, architecture, engineering, and development to achieve organizational outcomes.
• Coordinate with a team of platform technical experts to achieve governance and organizational outcomes.
• Coach and apply technical standards with service and operational partners and product owners.
• Provide engineering ability, leadership, and mentorship of platform concepts and patterns.
• Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems.
• Provide and coordinate technical evaluation of demand against platform architecture, capabilities, and practices, including considerations for integration, performance, and security.
• Design solutions and solution alternatives, effectively solicit, and incorporate feedback, and present options to all levels of leadership.
• Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at all levels.
• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry, architecture, engineering, and information security principles and practices.
• Support remediation and health activities of the platform.

Requirements

• Bachelor's degree in information technology or equivalent combination of training, education, and experience.
• Extensive hands-on ServiceNow platform engineering and architecture experience with additional knowledge of integrated technologies.
• Extensive understanding of ServiceNow capabilities and applying the platform to meet business goals.
• Advanced knowledge and application of enterprise and solution architecture concepts using the ServiceNow platform.
• Strong experience in the ServiceNow platform and proper use of the data model (CSDM).
• Advanced knowledge of engineering disciplines; including operational platform and integration patterns and protocols.
• Expertise in consultative approaches with stakeholders.
• Demonstrable understanding of IT operations and service management practices.
• Experience leading discussions related to ServiceNow implementations of products and data.
• Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless.
• Experience with platform planning, testing, and validation.
• Advanced organizational, planning, and time management skills.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Expert verbal and written communication skills.

Nice-to-haves

• Experience with designing and executing platform governance models.
• Experience using the ServiceNow common service data model (CSDM).
• Experience connecting the platform data to organizational outcomes (e.g., portfolio management).
• Experience with agile delivery with a focus in SAFe.
• Experience in knowledge base for documentation and knowledge transfer efforts.

Benefits

• Competitive salary based on experience and market position.
• Opportunities for professional development and career growth.
• Diversity and inclusion initiatives within the workplace.
• Recognition as a top employer in various categories.