Navy Federal Credit Union - Winchester, VA
posted 2 months ago
The ServiceNow Technical Engineer will deliver technical engineering and governance oversight for the ServiceNow platform, applying a deep understanding of architecture and engineering principles. This role involves researching, evaluating, designing, implementing, and maintaining ServiceNow system and product solutions in collaboration with other architectural and engineering stakeholders. The engineer will provide platform-specific technical direction and engineering support to product delivery teams, ensuring that solutions align with organizational strategy and standards. The position requires the development and maintenance of expert knowledge regarding evolving ServiceNow engineering technologies, industry trends, and competitive landscape. The engineer will apply their expertise to promote and guide business solutions, supporting the definition and execution of ServiceNow technical governance processes. They will drive standardization and best practices for the effective operation of the ServiceNow platform architectural model, ultimately delivering value to the organization. Collaboration is key in this role, as the engineer will work closely with the ServiceNow platform owner, architecture, engineering, and development teams to achieve organizational outcomes. They will coordinate with a team of platform technical experts to ensure governance and successful delivery of projects. Additionally, the engineer will coach and apply technical standards with service and operational partners and product owners, providing leadership and mentorship on platform concepts and patterns. The role also involves performing engineering technology research, supporting procurement, deployment, and configuration for new and modified systems. The engineer will evaluate demand against platform architecture, capabilities, and practices, considering integration, performance, and security. They will design solutions, solicit feedback, and present options to leadership, ensuring clear communication across all levels of the organization. Furthermore, the engineer will ensure the security and integrity of system and product solutions, adhering to compliance with Navy Federal, industry standards, and information security principles. Lastly, the engineer will support remediation and health activities of the platform.