ServiceNow Product Manager

$139,000 - $209,000/Yr

Norc At The University Of Chicago - Rolling Meadows, IL

Full-time - Mid Level

Remote - Rolling Meadows, IL

Professional, Scientific, and Technical Services

About the position

The ServiceNow Product Manager will lead and manage the development of projects on the ServiceNow platform, ensuring applications deliver maximum value. This role involves overseeing a diverse team, including Business Analysts, Developers, and Stakeholders, guiding them in optimizing the ServiceNow platform to align with strategic goals. The position requires detailed project management from conceptualization to deployment, ensuring alignment with business objectives and high technical performance standards.

Responsibilities

• Serve as the primary owner for the ServiceNow environment including roadmap creation, platform expansion and oversight.
• Facilitate discovery workshops with stakeholders to gain business perspectives and requirements for new development requests.
• Facilitate review sessions with stakeholders and end-user representatives to manage environmental changes and enhancements.
• Define goals and convey the vision for projects while aligning with business objectives.
• Negotiate priority of users' needs across the portfolio of work.
• Oversee development stages by leading planning, refining, and reviewing items within the ServiceNow portfolio.
• Lead, coach, and mentor dedicated IT ServiceNow team members.
• Own the product backlog by working continuously with users to drive prioritization and identify dependencies.
• Facilitate regular retrospectives with the project team.
• Manage IT resource planning to align demand with current and forecasted activities.
• Manage project budget and release implementation schedule.
• Apply problem-solving techniques to resolve issues and perform regular risk management activities.
• Stay current with new ServiceNow features through training and user groups.
• Assume ownership for the timely delivery of projects as per established roadmaps.
• Monitor ServiceNow usage and facilitate adoption.

Requirements

• Bachelor's degree
• 10 years of relevant work experience
• 5 years of ServiceNow Product Management experience in ITSM and CMDB, CSM and HRSD
• ServiceNow Administrator and Implementor certifications are desired
• ServiceNow Product Owner certification is strongly desired
• 5 years of people and client management and/or project management experience
• 3 years of experience with Agile methods such as Scrum and SAFe
• Ability to help users with strategic vision definition and alignment
• Strong business communication skills
• Good balance between technical knowledge and business acumen
• Proven experience with system administration and development in ServiceNow
• Good knowledge of ServiceNow integrations and APIs capabilities
• Proficiency with user story definition and acceptance criteria writing
• Strong experience working remotely with business stakeholders and IT team.

Benefits

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• Defined contribution retirement program
• Separate voluntary 403(b) retirement program
• Group life insurance
• Long-term and short-term disability insurance
• Generous paid time off
• Paid parental leave
• Bereavement leave
• Tuition assistance
• Employee Assistance Program (EAP)