ServiceNow Release Train Engineer

$150,000 - $188,000/Yr

Isys Technologies

Full-time - Mid Level

Professional, Scientific, and Technical Services

About the position

The ServiceNow Release Train Engineer at I2X Technologies is a pivotal role responsible for leading an Agile Release Train (ART) to optimize the flow of value and enhance team performance through Lean/Agile methodologies. This position involves managing schedules, facilitating planning sessions, and ensuring effective cross-team collaboration to achieve program objectives. The role requires strong leadership skills to coach teams and drive agile maturity while maintaining transparency and communication with stakeholders.

Responsibilities

• Manage and optimize the flow of value through an Agile Release Train (ART).
• Manage schedule execution and plan software/architecture releases for the program.
• Facilitate Program Increment (PI) Planning readiness and continuous exploration processes.
• Facilitate cross-team collaboration through Scrum of Scrums and other forums.
• Summarize Team PI objectives into Program PI objectives and publish them for visibility.
• Track execution of features and capabilities through metrics across agile and DevOps teams.
• Brief customers on development progress throughout the PI cycle.
• Understand the large complex software system and assess risks and customer concerns.
• Coach teams, Scrum Masters, Product Owners, and Project/Program Leaders in agile practices.
• Promote teamwork to achieve PI goals.
• Lead teams towards agile maturity and escalate impediments.
• Work with Scrum teams to identify dependencies and critical path items.
• Provide input on resourcing to address critical bottlenecks and remove blockers.
• Collaborate with the contractor Program Management Office (PMO) on program execution test data.

Requirements

• US Citizenship is required.
• Active DoD Secret clearance is mandatory.
• Obtain an active security certification that meets DOD 8570 IAT level II or higher (e.g., Security+) within 14 days of hire.
• Bachelor's Degree with 8-12 years of relevant experience or a Master's with 6-10 years of relevant experience; additional years of work experience in lieu of degree is acceptable.
• Experience working with an Agile software development team, managing project deadlines (ideally in a Scrum Master or Development role).
• Experience briefing leadership and/or customers on project status.
• Experience communicating with and briefing status to external stakeholders, including customer representatives.
• Experience using agile project management tools (e.g., Jira).
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and time management skills.

Nice-to-haves

• 3-5 years' experience with ServiceNow administration, configuration management, and maintenance of the ServiceNow platform.
• Prior knowledge and experience with ServiceNow's ATFs.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud certifications.
• Knowledge of Agile development methodologies.
• Knowledge of Jira and Confluence.

Benefits

• Competitive compensation program
• Comprehensive benefits package