ServiceNow Scrum Master

CVS Health - Trenton, NJ

Full-time - Entry Level

Trenton, NJ

Health and Personal Care Retailers

About the position

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We are seeking a skilled and motivated ServiceNow Scrum Master to join our dynamic Enterprise Service Management team. The Scrum Master will play a crucial role in facilitating Agile ceremonies, coaching teams on Agile practices, and ensuring successful delivery of ServiceNow projects. The ideal candidate will be passionate about Agile methodologies, possess strong leadership and communication skills, and have experience in managing ServiceNow implementations using Scrum or other Agile frameworks. The Scrum master position serves as the facilitator for the ServiceNow platform and products agile teams working under the scrum methodology. This person is the point person responsible for understanding the big development picture of each sprint and serves as the single point of contact for project status. They bridge the needs of ServiceNow process owners, and ServiceNow product development. The scrum master works closely with the product owner to translate epics, stories, and other items on the sprint list into actionable tasks for the ServiceNow developers and must have a solid understanding of the reasoning and implications behind each initiative.

Responsibilities

• Serve as the Scrum Master for one or more ServiceNow development teams, facilitating Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Coach and mentor team members on Agile principles, practices, and roles, fostering a culture of collaboration, accountability, and continuous improvement.
• Work closely with Product Owners and stakeholders to groom and prioritize the backlog, ensuring that user stories are well-defined, estimated, and aligned with business priorities.
• Remove impediments and obstacles that hinder team productivity and delivery, escalating issues as needed and collaborating with cross-functional teams to find solutions.
• Track and report sprint progress, velocity, and team performance metrics, identifying areas for improvement and implementing strategies to enhance team effectiveness.
• Promote a culture of transparency, openness, and trust within the team, encouraging constructive feedback and facilitating healthy conflict resolution.
• Collaborate with other Scrum Masters and Agile coaches to share best practices, lessons learned, and continuous improvement initiatives across the organization.
• Stay current with Agile methodologies, industry trends, and ServiceNow platform updates, and contribute to the evolution of Agile practices within the organization.
• Prioritize the team's needs above all else, leading, coaching, and offering guidance when needed, and serve as an advocate for the team in front of stakeholders.
• Identify impediments in sprint task completion and remove those barriers to increase productivity.
• Seek out data that highlight areas of improvement for the team.
• Enhance and streamline processes to increase the team's efficiency, and facilitate the operations of businesses in a cost-effective way.
• Be flexible in approach to change within the organization and project timeline, such as shifting priorities or accommodating unexpected challenges.
• Identify opportunities for process improvements and suggest new approaches based on industry trends.

Requirements

• Strong understanding of Agile methodologies, particularly Scrum.
• Experience as a Scrum Master or in a similar role, preferably in a ServiceNow environment.
• Excellent leadership and communication skills.
• Ability to coach and mentor team members on Agile practices.
• Experience in managing ServiceNow implementations using Scrum or other Agile frameworks.
• Strong problem-solving skills and ability to remove impediments to team productivity.
• Ability to track and report on team performance metrics.

Nice-to-haves

• Certification as a Scrum Master (CSM or equivalent).
• Experience with other Agile frameworks (e.g., Kanban, Lean).
• Familiarity with ServiceNow platform and its functionalities.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Employee discounts on CVS products and services
• Opportunities for professional development and training