Ernst & Young - San Antonio, TX
posted 2 months ago
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. As a ServiceNow Security Operations (SecOps) Senior Analyst, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow SecOps, including Security Incident Response, Vulnerability Response, and Threat Intelligence, will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized. This position involves leading a tight-knit team in a rapidly growing area of the business, where you will have opportunities to motivate and develop your team while establishing and maintaining new customer relationships. You will collaborate with EY's Cyber, ServiceNow, and client teams to understand and capture business requirements, translating them into technical requirements for ServiceNow configuration. Your role will also include conducting thorough analyses of clients' existing processes and systems to identify opportunities for improvement and optimization, leveraging tools and templates to initiate SecOps implementation efforts. In addition to implementation, you will assist in the design of end-to-end solution architecture for configuring SecOps solutions, guiding offshore teams in optimizing security operations workflows and related processes. You will work closely with clients to provide comprehensive training on the usage and administration of the ServiceNow platform, ensuring they are equipped to utilize its capabilities effectively. Your responsibilities will also include creating detailed technical documentation, facilitating user acceptance testing, and providing ongoing support to clients post-implementation. This role requires a strong understanding of ITIL framework and IT service management processes, as well as experience in deploying SecOps-aligned solutions. As a senior analyst, you will be expected to provide technical guidance and mentorship to junior team members and offshore developers throughout the implementation process, ensuring adherence to leading practices and standards. You will also participate in workshops for design collaboration with clients and assist in defining data management strategies to maintain data integrity within the ServiceNow platform. This position offers a unique opportunity to develop consultancy and analytical skills while building relationships that could define your career.