ServiceNow Security Operations Analyst - Senior - Consulting - Location OPEN

Ernst & Young - Providence, RI

Full-time - Senior

Providence, RI

Professional, Scientific, and Technical Services

About the position

The ServiceNow Security Operations Analyst - Senior role at EY involves leading a team to implement and optimize ServiceNow solutions, particularly in the area of Security Operations (SecOps). This position requires collaboration with various teams to understand business requirements, configure ServiceNow modules, and ensure high-quality service delivery to clients. The role emphasizes both technical expertise and client engagement, aiming to enhance security operations workflows and processes.

Responsibilities

• Lead a team in implementing and optimizing ServiceNow SecOps solutions for clients.
• Collaborate with Cyber, ServiceNow, and client teams to gather and translate business requirements into technical specifications.
• Analyze existing client processes to identify improvement opportunities.
• Assist in designing end-to-end solution architecture for SecOps modules.
• Guide offshore teams in configuring SecOps modules and integrations with third-party systems.
• Define data management strategies for maintaining data integrity within ServiceNow.
• Develop and deploy ServiceNow solutions while ensuring adherence to best practices.
• Conduct testing and quality assurance for implemented solutions.
• Facilitate User Acceptance Testing with clients and prioritize defects.
• Create technical documentation and provide training to clients on ServiceNow functionalities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 1 year of experience designing and implementing ServiceNow SecOps solutions for large enterprises.
• Minimum 3+ years of experience as a ServiceNow Consultant focusing on ITSM, ITOM, IRM, and SecOps.
• Prior experience in cybersecurity with certifications like CISSP or CISM is a plus.
• Excellent communication and interpersonal skills for client engagement.
• Ability to develop presentations and technical roadmaps.
• Experience with defining contextual, conceptual, and logical models for architecture.
• Experience or certification in SAFe or other architecture frameworks.
• Strong understanding of ITIL framework and IT service management processes.

Nice-to-haves

• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• ServiceNow certifications like Certified Implementation Specialist - Security Incident Response or Vulnerability Response.

Benefits

• Inclusive culture and support for career development.
• Opportunities for professional growth and skill enhancement.