ServiceNow Security Operations Analyst - Senior - Consulting - Location OPEN

$101,500 - $186,000/Yr

Ernst & Young - Boston, MA

Full-time - Mid Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

As a ServiceNow Manager at EY, you will lead a team in a rapidly growing area of the business, focusing on implementing and optimizing ServiceNow solutions for clients. This high-profile role involves motivating and developing your team while establishing and maintaining customer relationships. You will play a pivotal role in delivering high-quality services and solutions, ensuring streamlined business processes for clients in the digital economy.

Responsibilities

• Lead a team in implementing and optimizing ServiceNow SecOps solutions for clients.
• Collaborate with Cyber, ServiceNow, and client teams to gather and translate business requirements into technical requirements.
• Conduct analysis of existing processes to identify opportunities for improvement.
• Assist in designing the architecture for SecOps solutions such as Security Incident Response and Vulnerability Response.
• Guide offshore teams in configuring SecOps modules and integrations with third-party systems.
• Define data management strategies to maintain data integrity within the ServiceNow platform.
• Lead the development and deployment of ServiceNow solutions, ensuring adherence to best practices.
• Provide training and support to clients on ServiceNow functionalities post-implementation.
• Create technical documentation and facilitate knowledge sharing within the team.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 1 year of experience designing and implementing ServiceNow SecOps solutions for large enterprise clients.
• Minimum 3+ years of experience as a ServiceNow Consultant, focusing on ITSM, ITOM, IRM, and SecOps.
• Prior experience in cybersecurity with certifications like CISSP or CISM is a plus.
• Excellent communication and interpersonal skills for client engagement.
• Ability to develop presentations and technical roadmaps for management.
• Experience with ITIL framework and IT service management processes.

Nice-to-haves

• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• ServiceNow certifications such as Certified Implementation Specialist in Security Incident Response or Vulnerability Response.

Benefits

• Comprehensive compensation and benefits package based on performance.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy allowing personal circumstances to dictate vacation time.
• Paid time off for designated holidays, winter/summer breaks, and personal/family care.