Ernst & Young - Boston, MA

posted 17 days ago

Full-time - Mid Level
Boston, MA
Professional, Scientific, and Technical Services

About the position

As a ServiceNow Manager at EY, you will lead a team in a rapidly growing area of the business, focusing on implementing and optimizing ServiceNow solutions for clients. This high-profile role involves motivating and developing your team while establishing and maintaining customer relationships. You will play a pivotal role in delivering high-quality services and solutions, ensuring streamlined business processes for clients in the digital economy.

Responsibilities

  • Lead a team in implementing and optimizing ServiceNow SecOps solutions for clients.
  • Collaborate with Cyber, ServiceNow, and client teams to gather and translate business requirements into technical requirements.
  • Conduct analysis of existing processes to identify opportunities for improvement.
  • Assist in designing the architecture for SecOps solutions such as Security Incident Response and Vulnerability Response.
  • Guide offshore teams in configuring SecOps modules and integrations with third-party systems.
  • Define data management strategies to maintain data integrity within the ServiceNow platform.
  • Lead the development and deployment of ServiceNow solutions, ensuring adherence to best practices.
  • Provide training and support to clients on ServiceNow functionalities post-implementation.
  • Create technical documentation and facilitate knowledge sharing within the team.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience designing and implementing ServiceNow SecOps solutions for large enterprise clients.
  • Minimum 3+ years of experience as a ServiceNow Consultant, focusing on ITSM, ITOM, IRM, and SecOps.
  • Prior experience in cybersecurity with certifications like CISSP or CISM is a plus.
  • Excellent communication and interpersonal skills for client engagement.
  • Ability to develop presentations and technical roadmaps for management.
  • Experience with ITIL framework and IT service management processes.

Nice-to-haves

  • Experience with scripting languages such as JavaScript, PowerShell, or Python.
  • ServiceNow certifications such as Certified Implementation Specialist in Security Incident Response or Vulnerability Response.

Benefits

  • Comprehensive compensation and benefits package based on performance.
  • Medical and dental coverage.
  • Pension and 401(k) plans.
  • Flexible vacation policy allowing personal circumstances to dictate vacation time.
  • Paid time off for designated holidays, winter/summer breaks, and personal/family care.
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