Ernst & Young - Albany, NY
posted 2 months ago
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. As a ServiceNow Security Operations (SecOps) Senior Analyst, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow SecOps, including Security Incident Response, Vulnerability Response, and Threat Intelligence, will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized. This position is high-profile, providing ample opportunities to showcase your ability to motivate and develop your team while establishing and maintaining new customer relationships. You will lead a tight-knit team in a rapidly growing area of the business, collaborating with EY's Cyber, ServiceNow, and client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration. Your responsibilities will include conducting thorough analyses of clients' existing processes and systems to identify opportunities for improvement and optimization, leveraging tools and templates to plan for and initiate SecOps implementation efforts, and capturing the necessary details to enable SecOps capabilities. In addition, you will assist in the design of the end-to-end solution architecture for configuring SecOps solutions, guide offshore teams in configuring these modules effectively, and provide technical guidance and mentorship throughout the implementation process. You will also be responsible for creating technical documentation, conducting thorough testing and quality assurance, and facilitating user acceptance testing with clients. Your role will involve direct client training and support, ensuring clients are well-equipped to utilize ServiceNow SecOps capabilities post-implementation. This position requires a strong understanding of ITIL framework and IT service management processes, as well as experience in deploying SecOps-aligned solutions. You will be expected to develop presentations, functional and technical roadmaps, and engage with clients at all levels of management. The ideal candidate will have a genuine passion for finding and implementing innovative solutions, excellent communication skills, and the ability to influence C-suite leaders while also possessing the technical skills to architect the right solutions for clients.