Tri-State Generation And Transmission Association - Westminster, CO
posted 3 months ago
The ServiceNow Solutions Engineer is a versatile role focused on the practical aspects of configuring, developing, and integrating the ServiceNow platform to address specific business needs. This role is crucial for implementing technical solutions that optimize IT service management (ITSM), automate business processes, and ensure seamless operation across various IT services and applications. The Solutions Engineer works hands-on within the ServiceNow environment, applying technical skills to develop functionalities, integrate systems, and troubleshoot issues to enhance platform efficiency and usability. In this position, the Solutions Engineer will execute detailed technical tasks for configuring and customizing the ServiceNow platform, including setting up ITSM modules, developing custom applications, and tailoring user interfaces to improve operational efficiency and user satisfaction. The role also involves utilizing programming languages such as JavaScript, along with ServiceNow APIs, to develop and integrate solutions within the ServiceNow platform, connecting disparate systems and automating workflows. The Solutions Engineer will be responsible for identifying and resolving technical issues within ServiceNow configurations, custom developments, and integrations, ensuring high system reliability and performance. Additionally, the role includes designing and implementing automation scripts and workflows within ServiceNow to streamline business and IT processes, reducing manual effort and improving accuracy. Maintaining comprehensive documentation for system configurations, custom developments, and integrations is also a key responsibility, along with regularly reviewing and updating solutions to ensure they meet current business needs and leverage new ServiceNow features. Collaboration with IT teams and business stakeholders is essential to understand requirements and deliver solutions that align with organizational goals. The Solutions Engineer will provide technical expertise and support to ensure successful adoption of ServiceNow functionalities. Furthermore, the role requires staying knowledgeable of developments in regulations, laws, standards, and best practices applicable to the functional area, including compliance with corporate policies and ethical standards. Given Tri-State's commitment to continuous service obligations, regular, reliable, and predictable performance of essential functions is critical, and the ability to work overtime at any time of the day or week is considered an essential function of the job.