ServiceNow System Administrator

Forhyre.com

Full-time

About the position

The ServiceNow System Administrator role involves hands-on support and implementation of the ServiceNow platform. The ideal candidate will be responsible for the administration, configuration, and maintenance of ServiceNow, with a focus on ensuring data quality in the CMDB and collaborating effectively with various internal and external stakeholders.

Responsibilities

• Proactive operations and environment maintenance.
• Develop and configure ad-hoc ServiceNow enhancements/configurations.
• Own issues and bring them to resolution as quickly as possible while providing proactive updates.
• Support architecture of the platform and work with teams for implementation of tools and plugins.
• Define KPIs for and monitor CMDB data quality.
• Find solutions from previous cases using the Knowledge Base.
• Ensure ADO tickets are properly updated and asset management system is properly updated.
• Create clear and concise technical and process documentation.
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help.
• Flexibility to learn new technologies and quickly adapt.

Requirements

• Strong knowledge of ServiceNow.
• Strong knowledge of Office products.
• Strong understanding of CMDB management.
• Understanding of Active Directory.
• Understanding of Discovery Tools (Discovery and SCCM).
• Understanding of ADO.
• Basic analytical and problem-solving skills.
• Strong interpersonal skills to interact with clients and team members.
• Strong organizational skills.
• Strong communication skills.
• Ability to work independently but also in a team environment.
• College degree or equivalent combination of education and experience.
• Experience with end user services, information technology or related field preferred.