Service Operations Coordinator III

$45,573 - $68,224/Yr

Canon - Melville, NY

Full-time - Mid Level

Remote - Melville, NY

About the position

The Service Operations Coordinator III at Canon U.S.A., Inc. plays a crucial role in supporting the management of Major Accounts and Dealer relations while handling customer support escalations. This full-time position offers a hybrid work schedule, requiring in-office attendance on specific days and providing flexibility for remote work. The role involves advanced administrative support, mentoring, data collection, inventory tracking, and ensuring adherence to operational procedures.

Responsibilities

• Provides advanced administrative support to various areas of the Strategic Service Planning group
• Mentors other administrative personnel
• Collects data and prepares reports for management use
• May perform data entry and coding
• Tracks inventory of parts/products
• Works with procurement to obtain necessary items
• Ensures everyone is aware of and follows proper procedures and escalation workflows
• Brings together several facets of operations to ensure maximum efficiency and effectiveness

Requirements

• Typically requires general and/or vocational training plus 2 to 4 years of related experience

Benefits

• Employee referral bonus
• Employee discounts
• Free morning coffee
• Dress for Your Day attire program
• Casual dress (including jeans)
• Volunteer opportunities to give back to our local community
• Canon welcome kit and official merchandise
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation