Service Operations Coordinator

$41,600 - $49,920/Yr

VLPLUS LLC DBA JOBS BY JOELY - Melville, NY

Full-time

Melville, NY

About the position

The Service Operations Coordinator plays a crucial role in the daily operations of a leading HVAC company, focusing on administrative tasks, job scheduling, client communication, and job tracking to enhance customer experience and operational efficiency.

Responsibilities

• Coordinate and schedule service appointments, ensuring optimal use of technician time and resources.
• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring satisfaction.
• Monitor the progress of ongoing jobs, ensuring timely completion and communication of any delays.
• Accurately document all client communication and job details in our internal system for efficient record-keeping.
• Assist in the invoicing process, ensuring accuracy and timely delivery of invoices to clients.

Requirements

• Previous experience in HVAC or a related field is a plus.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and experience with CRM software.
• Attention to detail and a commitment to delivering excellent customer service.

Benefits

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth