Service Operations Coordinator

Jamar. - Duluth, MN

Full-time - Entry Level

Duluth, MN

Personal and Laundry Services

About the position

The Jamar Company is seeking a Service Operations Coordinator to join our dynamic and forward-thinking team in Duluth, MN. This role is essential in delivering innovative solutions to our customers and ensuring the smooth operation of our service department. As a Service Operations Coordinator, you will be provided with the necessary information, tools, and training to succeed in your role. You will assist the Service Coordinator with various tasks, including answering phones, taking customer information, and full dispatch/scheduling as needed. Your responsibilities will also include accurately inputting new preventive maintenance contracts, coordinating renewals, and keeping contracts current in all aspects of installed items, materials, and schedules. In this position, you will prepare and maintain accurate records and reports on account activity, client feedback, completed actions, and service improvements. This includes generating Open Job reports, task completion reports, and other assigned reports as needed. You will verify the completion of inspection work, review and file inspection forms, and prepare pull-through field quotes while working with the project manager for approval. Coordination with internal teams is crucial to ensure that all assigned duties are delivered on time, within scope, and to the expected standard of the company. You will provide consistent and timely support in relaying information to and from field personnel as necessary for timekeeping. Additionally, you will support the Service Account Manager in strategic planning and implementation of initiatives aimed at account growth, service enhancement, or operational efficiency. This includes ordering materials for contracts and seeking the best possible procurement and pricing on maintenance items. As the main point of contact for service questions, you will also serve as the lead/power user of the Field Service Module in support of the service team and initiatives. Your role will involve supporting the service department's initiatives and programs designed to enhance the overall good of the company, including ensuring that Standard Operating Processes (SOPs) are followed in all work performed. Other duties may be assigned as necessary.

Responsibilities

• Assist Service Coordinator with answering phones and taking customer information.
• Full dispatch and scheduling as needed.
• Accurately input new preventive maintenance contracts and coordinate renewals.
• Maintain current contracts in all aspects of installed items, materials, and schedules.
• Prepare and maintain accurate records and reports on account activity and service improvements.
• Verify completion of inspection work and review inspection forms.
• Prepare pull-through field quotes and work with project manager for approval.
• Coordinate with internal teams to ensure timely delivery of assigned duties.
• Provide timely support in relaying information to and from field personnel for timekeeping.
• Support the Service Account Manager in strategic planning and implementation of initiatives.
• Order materials for contracts and seek best procurement and pricing on maintenance items.
• Serve as the main point of contact for service questions and lead user of Field Service Module.
• Support service department initiatives and ensure adherence to Standard Operating Processes (SOPs).
• Perform other duties as assigned.

Requirements

• One year of professional experience in a complex office setting providing customer service, account management, or similar sales and service support role.
• Strong organizational and multitasking skills, with the ability to support multiple accounts and priorities.
• Excellent communication and interpersonal skills, with the ability to engage with clients and team members effectively and professionally.
• Working knowledge and proficiency in using service or sales software, Microsoft Office Suite, and other relevant tools for account management and reporting.
• Mechanical aptitude and knowledge of HVAC, plumbing, and related knowledge is a plus.

Nice-to-haves

• Experience in a service-oriented role within the construction or maintenance industry.
• Familiarity with project management software and tools.

Benefits

• Four different medical plans to choose from, offered by BCBS
• Vision and Dental insurance
• 401K with company match
• Profit Sharing & Employee Stock Purchase Plan
• Short and Long-Term Disability
• Paid Time Off / Paid Holidays
• Pregnancy, Parental and Adoption paid leave
• Robust training and development opportunities