Service Operations Specialist

$45,760 - $54,080/Yr

Fitnessmith - Boynton Beach, FL

Full-time - Entry Level

Boynton Beach, FL

About the position

Looking to make an impact at a fast-paced, rapidly growing company? Join team Fitnessmith! If you have service operations experience and you have a passion for fitness, we invite you to join our team. This position will play a crucial role in supporting the service operations team by handling administrative tasks such as creating cases in NetSuite, ordering necessary parts, and processing invoices. The role involves developing and maintaining relationships with both our customers and suppliers. We promise there will never be a dull moment in our fast-paced, close-knit, supportive, and upbeat environment!

Responsibilities

• Handle administrative tasks such as creating cases in NetSuite.
• Order necessary parts for service operations.
• Process invoices accurately and efficiently.
• Develop and maintain relationships with customers and suppliers.
• Provide support to the service team as needed.
• Create repair estimates for service requests.
• Liaise with customers to ensure satisfaction and resolve issues.

Requirements

• High school diploma or GED required.
• Experience in service operations or a related field.
• Proficiency in Microsoft Excel and ERP systems, specifically NetSuite.
• Strong customer service skills and experience.
• Ability to manage projects and tasks effectively.
• Excellent communication skills, both written and oral.
• Detail-oriented with a focus on accuracy and efficiency.

Nice-to-haves

• Bachelor's degree in a relevant field.
• Experience with continuous improvement methodologies.
• Knowledge of forecasting in a manufacturing context.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching