Service Operations Specialist

$52,000 - $58,240/Yr

Avantor - Waltham, MA

Full-time - Entry Level

Onsite - Waltham, MA

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The Service Operations Specialist will work closely with Avantor's Lab and Production Services team to perform customized lab work and research protocols, ensuring customer satisfaction and operational efficiency. This role involves coordinating site services, managing budgets, and training associates while interfacing directly with customers to fulfill their requirements. The position requires travel within Massachusetts and potentially outside the state, making it essential for candidates to reside in the area.

Responsibilities

• Perform all duties associated with operations of Site Services.
• Lead and coordinate the team's efforts to fulfill customer requirements.
• Work closely with management to complete projects such as Standard Operating Procedures and Scopes of Work.
• Utilize Avantor and customer computer systems, including SAP and Inventory Manager.
• Train Avantor Lab and Production Services associates on all service offerings.
• Provide SAP support including customer services and invoice scrubbing.
• Modify and maintain quality metrics and key performance indicators.
• Manage a budget related to expense reports.
• Meet revenue, safety, performance, and quality goals.

Requirements

• High school diploma or GED required; Associate's or undergraduate degree in a business or science-related field preferred.
• 3-5+ years of experience in inventory control, procurement, shipping and receiving, or inside sales preferred.
• Certifications such as IATA, DOT, OSHA Right to Know, IMDG, Forklift, and Hazwoper are a plus.
• Valid driver's license and transportation required.
• Ability to travel outside Massachusetts up to 25% of the time.

Nice-to-haves

• Experience in sales is preferred.

Benefits

• Commuter assistance
• Dental insurance
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• On-the-job training
• Paid Time Off (PTO)
• Company paid holidays
• Tuition assistance
• 401(k)
• Recognition programs for peers.