About the position
The Service Order Solutions - Inventory Support role is a critical position that works directly with the Field Service Organization and other teams within the market to audit, process, and ensure the accuracy of inventory reporting on service work orders. This position involves collaborating with various teams to resolve discrepancies in inventory reporting, making necessary corrections, and providing general assistance to the field service team. The inventory support team is responsible for auditing inventory across all medical device lines and communicating with internal customers to maintain inventory accuracy. This role is essential in enhancing Philips' profitability and growth by achieving the department's revenue goals and objectives. In this position, you will be expected to work closely with the Parts Administrator role, assisting after the delivery of inventory to the field. Your contributions will directly impact the efficiency and effectiveness of inventory management processes, ensuring that the field service team has the necessary resources to perform their duties effectively. The role requires a proactive approach to problem-solving and the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail. Philips is committed to providing quality healthcare solutions, and as part of this team, you will play a vital role in supporting the operational aspects of service delivery. The ideal candidate will have a strong background in inventory management and a passion for contributing to the healthcare industry.
Responsibilities
- Audit inventory for all medical device lines.
- Resolve inventory reporting discrepancies.
- Make reporting corrections as needed.
- Provide general assistance to the field service team.
- Communicate with internal customers regarding inventory accuracy.
- Assist the Parts Administrator role after inventory delivery to the field.
Requirements
- 2+ years of experience in inventory management.
- Previous experience with SAP, Sales Force, and ServiceMax preferred.
- Strong organizational and time management skills.
- Excellent research skills and the ability to handle multiple simultaneous demands.
- Ability to prioritize work with minimal supervision.
- BS/BA or equivalent experience in customer service, inventory management, or related fields.
