Paychex - Phoenix, AZ
posted 3 months ago
The Service Partner - PEO Implementation position at Paychex is a full-time role that requires a mid-level professional to provide exceptional customer service for various Paychex products. This role operates under minimal guidance and direction, ensuring that customer relations are maintained effectively. The Service Partner is responsible for resolving customer claims and complaints in a fair and effective manner, adhering to Paychex policies and procedures. A key aspect of this position is to proactively educate and inform clients about the services offered, while also initiating improvements based on client feedback. The individual in this role will possess in-depth knowledge of at least one Paychex product and will be expected to solve complex problems, often taking a new perspective on existing solutions. Additionally, the Service Partner will act as a resource for colleagues who may have less experience in the field.