Paychex - Tempe, AZ
posted 4 months ago
The Service Partner - PEO Payroll position at Paychex involves providing exceptional customer service for a variety of Paychex products. This role requires a proactive approach to client relations, ensuring that customer claims and complaints are resolved effectively and in alignment with Paychex policies and procedures. The individual in this position will be responsible for maintaining strong relationships with clients and both internal and external partners, thereby enhancing the overall service experience. In this role, the Service Partner will utilize their in-depth knowledge of at least one Paychex product to solve complex problems and offer innovative solutions. The position also emphasizes the importance of continuous improvement, as the Service Partner will be expected to identify opportunities for process enhancements based on client feedback. Additionally, the role requires advanced skills in various systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS. The Service Partner will also take on a mentorship role, guiding less experienced colleagues and sharing knowledge to foster a collaborative work environment. Documentation of all client interactions is crucial, as this information will be used to refine and improve service delivery. Overall, this position is integral to maintaining high standards of customer service and operational excellence within Paychex.