Paychex - Tempe, AZ
posted 3 months ago
The Service Partner - PEO Payroll position at Paychex is designed for individuals who are passionate about providing exceptional customer service while working with a variety of Paychex products. This role operates under minimal guidance, allowing for a degree of autonomy in addressing customer needs and resolving issues. The primary focus is on maintaining strong customer relations, ensuring that claims and complaints are handled fairly and effectively in accordance with Paychex policies and procedures. The Service Partner will proactively educate clients about the services available to them and will be instrumental in initiating improvements based on client feedback. In this role, the individual will be expected to develop an in-depth knowledge of at least one Paychex product, which will enable them to solve complex problems and offer innovative solutions. The Service Partner will also act as a resource for colleagues who may have less experience, fostering a collaborative environment where knowledge sharing is encouraged. This position requires a commitment to continuous learning and improvement, as well as the ability to adapt to changing circumstances and client needs. The Service Partner will cultivate strong relationships with clients and internal and external partners, ensuring that quality service is delivered consistently. They will maintain an advanced working knowledge of multiple Paychex products and industry policies, which will be essential in identifying and implementing opportunities for process improvements. Additionally, the role involves documenting all interactions with clients and using this information to enhance service delivery.